Winner poker terms transparency

    • iSoOwnYou
      iSoOwnYou
      Bronze
      Joined: 27.11.2014 Posts: 637
      Hi received a reply from pokerstrategy customer services that says winner has restricted the bonus offer to headsup games $1 buyins as per their email.

      I think this should be added to the winner offer page, as its a pretty major restriction

      Thanks:f_thumbsup:
  • 7 replies
    • iSoOwnYou
      iSoOwnYou
      Bronze
      Joined: 27.11.2014 Posts: 637
      OMG these headsup sngs, charge 25% rake!!!!!!!

      This is not a free money offer, wished I'd known :f_cry:
    • iSoOwnYou
      iSoOwnYou
      Bronze
      Joined: 27.11.2014 Posts: 637
      The software is letting me register for smaller sngs, I just went to their poker website and clicked help, and received a telephone number. I called it. So i wanted to find out if im breaking terms if i play them.

      It said press option 3 for Poker. I pressed option 3, went through security, then they told me that this was casino support, and they dont have any support for poker, just an email account.

      Really not impressed with the winner site or offer
    • Lazza61
      Lazza61
      Headadmin
      Headadmin
      Joined: 23.03.2011 Posts: 10,064
      Hey iSoOwnYou,

      I'll try to find out further information to try and clarify the situation.

      Regards

      Laz
    • iSoOwnYou
      iSoOwnYou
      Bronze
      Joined: 27.11.2014 Posts: 637
      Hey thanks Laz :f_drink:
    • iSoOwnYou
      iSoOwnYou
      Bronze
      Joined: 27.11.2014 Posts: 637
      Hi I just had an email back from support at Winner,the stake restriction has been lifted, thanks :f_drink:
    • Marta
      Marta
      Headadmin
      Headadmin
      Joined: 06.12.2010 Posts: 9,784
      Originally posted by iSoOwnYou
      Hi received a reply from pokerstrategy customer services that says winner has restricted the bonus offer to headsup games $1 buyins as per their email.

      I think this should be added to the winner offer page, as its a pretty major restriction

      Thanks:f_thumbsup:
      Hey iSoOwnYou!

      As stated in the customer support ticket, the offer you're referring to is Winner Poker's offer - and it should be discussed directly with the room. Our guides on the Winner poker free money are up to date. :)

      Originally posted by iSoOwnYou
      Hi I just had an email back from support at Winner,the stake restriction has been lifted, thanks :f_drink:
      Good to hear :f_drink:
    • iSoOwnYou
      iSoOwnYou
      Bronze
      Joined: 27.11.2014 Posts: 637
      Hey thanks for your reply Marta!

      Just from a customer service point of view here, if the link posted above said that you are restricted to playing $1 heads up games with the bankroll until restrictions are lifted I think it would be better for the user experience. By saying you are restricted to beginner limits up to €1 this gives impression you can play smaller than €1 if you want, I would say.

      If I had the full information of this offer I would never have signed up for it. This is why it would be helpful I think. I really like the Poker Strategy Site and I think I just got unlucky with this offer here.

      Anyway you guys know best I think you have been running these offers with your partner sites for longer than I have been here :)

      Thanks :f_love: