Not getting points from pokerstars

    • ni3ls91
      ni3ls91
      Bronze
      Joined: 22.08.2008 Posts: 25
      Hi,

      Since a week I started playing on pokerstars. I followed the instructions at this site. I filled in my user ID on the website and played a week on pokerstars but I dont get strategy points on this website.
      I googled this problem and found out that you have to download the software from this website (what I did) and activate information sharing. I cant find that option in my pokerstars client.

      I hope someone can tell me what I need to do.
  • 3 replies
    • Lazza61
      Lazza61
      Headadmin
      Headadmin
      Joined: 23.03.2011 Posts: 9,244
      Hey ni3ls91,

      Try reverting to PokerStars 6 and then if you have signed up through us, the information sharing option should be visible under the 'Requests' menu.

      Let us know how you get on

      Laz
    • Crimson
      Crimson
      Bronze
      Joined: 08.05.2013 Posts: 3,769
      Hey ni3ls91,

      You say that you can't find 'Information Sharing' in PokerStars client. That means you did something wrongly during registration process (e.g. you didn't clear your browser's cookies before downloading PokerStars) and unfortunately you won't be able to collect SP while playing on this poker room. :(

      Remember that you can still play and gather SP at other rooms.

      Kind regards,
      Crimson
    • ni3ls91
      ni3ls91
      Bronze
      Joined: 22.08.2008 Posts: 25
      Well thanx for the quick responses.

      I reverted to 6 and there is no button.
      The cookies seem to be the problem.
      Its a bit weird though that you need to clear cookies to get points.
      Other pokerrooms is not an option I am afraid.
      Got 600$ bonus to clear.

      Thank you!