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- dvdmeer
  
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  Joined: 15.12.2014 Posts: 4
  - 16.12.2014, 17:39
  - -1
  why my bonus not be credit
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7 replies
- Harrier88
  
  Bronze
  Joined: 01.05.2012 Posts: 2,111
  - 16.12.2014, 17:49
  - 0
  Hi dvdmeer and welcome to Pokerstrategy!
  
  There is typically a delay of up to 48 hours until your bonus will be credited, depending on the poker room. If the money didn't arrive within that time frame, please contact customer support with all the details and they will be happy to sort it out for you.
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- dvdmeer
  
  Bronze
  Joined: 15.12.2014 Posts: 4
  - 16.12.2014, 17:52
  - 0
  i wait 72 hours still no money
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- dvdmeer
  
  Bronze
  Joined: 15.12.2014 Posts: 4
  - 16.12.2014, 17:58
  - 0
  and i already contact the customer support but still no anwser
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- Harrier88
  
  Bronze
  Joined: 01.05.2012 Posts: 2,111
  - 16.12.2014, 18:06
  - 0
  Looks like something went wrong with the transfer then.
  
  Our customer support will look into it. You should receive a reply by tomorrow.
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- dvdmeer
  
  Bronze
  Joined: 15.12.2014 Posts: 4
  - 16.12.2014, 18:08
  - 0
  why tomorrow you can check it now
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- Harrier88
  
  Bronze
  Joined: 01.05.2012 Posts: 2,111
  - 16.12.2014, 18:22
  - 0
  Unfortunately, our customer support is not working 24/7, and they may also have a lot of other questions to answer. Please be patient. You will receive a reply as soon as possible.
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- kreivenas
  
  Bronze
  Joined: 11.12.2014 Posts: 12
  - 21.12.2014, 21:29
  - 0
  put money first
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