False advertising

  • 9 replies
    • Lazza61
      Lazza61
      Headadmin
      Headadmin
      Joined: 23.03.2011 Posts: 9,164
      Hey Factcont05,

      Did you enter the code FREE20 when depositing? If so you will need to contact their support at support@netbet.com

      Regards

      Laz
    • grbell
      grbell
      Bronze
      Joined: 31.05.2014 Posts: 102
      If memory serves me I think I had to chase them for the free20 initial deposit bonus. Funnily all the cash machine bonuses were applied instantly. Just contact their live support and they should fix it on the spot. Go to their main website Netbet, log in, and click on chat.
    • HNRoger
      HNRoger
      Bronze
      Joined: 12.06.2007 Posts: 116
      I have the same issue, took the $10 starting capital, deposit 30 on top of it, but only got the extra $10 not the $35 PS advertised, i didnt recieve the $20k freeroll ticket either.

      " $35 free cash on top if you enter FREE20 as the Promotional Code during the deposit
      €20-€1,500 bonus cash
      Access to all games and buy-in levels
      A ticket to a weekly €20,000 freeroll
      Five tickets to various freerolls
      Instant SilverSilver status at PokerStrategy.com"

      http://www.pokerstrategy.com/netbet-poker/premium-upgrade/

      PS advertisement insisted i recieve another 35$ instant cash added on top of my deposit, i only got 10$, can you guys check this for me or at least change the advertisement if its not true? :p

      I cant ask their live chat support, its offline for a day now.
    • Lazza61
      Lazza61
      Headadmin
      Headadmin
      Joined: 23.03.2011 Posts: 9,164
      Hey HNRoger,

      It would be best to open a ticket with our customer support team.

      Just scroll to the bottom of the page (after clicking the link above) and click the + sign next to "Open a new ticket'.

      Keep us updated

      Laz
    • Factcont05
      Factcont05
      Silver
      Joined: 08.05.2011 Posts: 2,951
      Yes with the code FREE20. And was released 10 $ by live chat. The attendant said that release $ 10 and others $ 10 only after making points. As photo, 8$ + 2$ bonus.
    • Factcont05
      Factcont05
      Silver
      Joined: 08.05.2011 Posts: 2,951
      I can't understand. Or give. Poe as a bonus 8 + 2, but according to the other ten release chat in 7 days.
      In the same way is bad.

      "Instantly receive your free €20 cash bonus when you top up your account with €20 or more!"

      https://poker.netbet.com/en/promotions/promo_page/welcome/free20
    • rompas
      rompas
      Moderator
      Moderator
      Joined: 12.02.2014 Posts: 2,367
      the first €10 will be released immediately and the remaining €10 will be credited 7 days after your deposit.
    • Factcont05
      Factcont05
      Silver
      Joined: 08.05.2011 Posts: 2,951
      Correct, but it's not exactly what it says in the advertisement.


      This is the second attendant who speaks that I don't put nothing in account. Can only be level

      Hello PSR70420372. How may I help you?
      PSR70420372
      my ticket no in a conutn
      2:49 pmDEPJ1
      in use and no in acount
      Roy
      did you opt in
      and get the 20 points

      PSR70420372
      is yes
      yes 90 points
      in 8 minutes torney?

      Roy
      you have never deposited
      this is a Depositors promotion
      Can I help you with anything else?

      PSR70420372
      depisted 20 euros
      free20.jpg
      90 points
      and codig

      Roy
      there are no deposits on account PSR70420372

      PSR70420372
      1 minute
      tokens of 100k of road and bonus of 40 euros how?
      u drunk

      PSR70427302

      Roy
      you have never made a deposit
      you are not eligible for the 100k depositors promo

      PSR70420372
      cosmo casino no?

      Roy
      you have not made a deposit within the designated time frame for this promoion
      https://poker.netbet…ee?client_action=cashier-bonus
      PSR70420372


      Roy
      Please bear with me while I look into this for you

      PSR70420372
      look at the first bonus deposit that I have, as it appeared, look into deposits, 20 euros day 1 January 2015

      Roy
      there has been an issue with Neteller deposits

      PSR70420372
      and the code of the tournament was approved, and I don't have a ticket?

      Roy
      we have sent this case for urgent review
      in the mean time

      PSR70420372
      DEPJ1
      Roy
      I will add the token

      PSR70420372
      emal?

      Roy
      the token has been added
      DEPJ1
      3:04 pm
      PSR70420372
      1 minute
      close e open soft
      no ticket add

      Roy
      we will email you about the deposit once we have resovled that issue
      thank you for your patience.





      Ticket ghost, lost my afternoon for this shit
    • Factcont05
      Factcont05
      Silver
      Joined: 08.05.2011 Posts: 2,951
      The first attendant couldn't give me the $ 10 and the second this, you've got to be kidding me, don't believe to be so incompetent.

      It's just