William Hill is horrible and don't even recognize their own free money promotion is

    • Chanen
      Chanen
      Bronze
      Joined: 27.02.2015 Posts: 3
      For those who signed up for their promotion might want to keep ther following chat excange to save you some time arguing for the additional part of their offer.

      Now they are telling me to come here and seek support for a promotion that was sent by email from poker@williamhills.com. How ridiculos is this? Anyone have suggestions of how I should claim this additional 20 USD?

      Please help

      This was from email I received...........



      This was conversation with William Hill which asked me to come here for their offer sent to me by email!

      Loraine : Hi, you’re speaking to Loraine. How may I help you?
      Chanen Huang: hi
      Chanen Huang: I've earned $5 USD in rake already as I currently have +125 WH points (1 USD rake= 25 WH points)

      Could you please remove the restriction on my account and also release the 2nd portion of my no deposit bonus of $20 USD.

      Here is email I received confirming this promotion. Thanks!
      File attachment upload has started.
      The file Gmail.pdf (412.12KB) was received.
      Loraine: Allow me to check that for you.
      Chanen Huang: ok thanks!
      Loraine: While I check, please confirm your date of birth, user name and the answer to your security question:Anniversary date (dd/mm/yy)?
      Chanen Huang:
      Loraine: Thanks for the information.
      Loraine: Can I take a few minutes while I check your account?
      Chanen Huang: sure
      Loraine: Thank you.
      Loraine: Apologies for the wait,I need more time to check you account, Are you still okay to hold for a few more minutes?
      Chanen Huang: yes
      Loraine: Thanks for waiting.
      Communication with the chat service has been lost. Please wait while attempts are made to restore the connection.
      Disconnection in 240 seconds.
      Connection resumed.
      Loraine: Upon checking with our relevant team ,you need to complete the rake and fee first in order for us to remove the sanction.
      Loraine: as we speak your need to rake 4.79 EUR more.
      Chanen Huang: Why?
      Chanen Huang: the offer is for raking 5USD
      Chanen Huang: please see the attached email i sent
      Chanen Huang: You have been issued with €9.00 cash bonus* in your William Hill Poker account.

      Deposit $20 or generate $5 in poker rake or fees within the next 60 days to get all these REWARDS on top:
      Extra $20 cash
      1,000 Club Points
      Silver status at PokerStrategy.com
      Your First Deposit Bonus of 200% up to $2,000
      Special "Gift Palooza" Freeroll entry
      $10 Casino Side Games Bonus
      Access to all table limits*
      Loraine: You can earn this rake and fee by playing on your real money account a tournament.
      Chanen Huang: yes and I earned it already
      Chanen Huang: -> Deposit $20 or generate $5 in poker rake or fees within the next 60 days to get all these REWARDS
      Chanen Huang: I generated 5 usd of rake
      Chanen Huang: and the following is what I should get for completing it
      Chanen Huang: Extra $20 cash
      1,000 Club Points
      Silver status at PokerStrategy.com
      Your First Deposit Bonus of 200% up to $2,000
      Special "Gift Palooza" Freeroll entry
      $10 Casino Side Games Bonus
      Access to all table limits*
      Chanen Huang: I mean it states pretty clearly and I do not think there's a misunderstanding from my end
      Loraine: You will get those bonus as soon as you have completed the rake and fees of 5.00
      Chanen Huang: yes i have completed! That's why i am asking for it
      Chanen Huang: Do you see that I have +125 william hills points in my account?
      File attachment upload has started.
      The file Club Point 125.84.PNG (59.26KB) was received.
      Chanen Huang: As you can see my club point balance = 125.84
      Chanen Huang: http://poker.williamhill.com/en/players-club/# Earning Points
      When playing at William Hill Poker, you earn two types of points:
      1. WHPoints (WHPs)

      As you play on cash tables and in tournaments you accrue WHPoints (WHPs) as follows:


      25 WHPoints (WHPs) every $1.00 raked on cash tables or $1.00 in tournament fees paid

      Loraine: Allow me to check this.
      Chanen Huang: So since I have 125.84 WH Points I had generated US $5.0336 of rake (Calculation: 125.84/25=5.0336)
      Chanen Huang: and $5.0334 is greater than 5 -> so yes I had completed the 5 USD requirement :)
      Loraine: I am still double checking it with our relevant team kindly bear with me.
      Chanen Huang: ok thank you
      Loraine: Thanks for waiting.
      Loraine: Upon checking, the restriction is now lifted.
      Chanen Huang: thank you :) finally understood what i was talking about :)
      Loraine: Your welcome.
      Chanen Huang: also the additional 20 USD as offered in promotion
      Loraine: As per checking on your account your affiliate is on swerford,
      Chanen Huang: what is on swerford?
      Chanen Huang: this offer is from you William Hill. The email as you saw was directly sent by poker@williamhill.com
      Chanen Huang: $10 cash is now yours & extra $20 is waiting for your first deposit at William
      Hill Poker
      1 封郵件
      WilliamHillPoker <poker@willhill.com> 2015年2月28日 上午12:05
      收件者: Chanen Huang <chanenhuang@gmail.com>
      $10 cash is waiting for your first deposit at William Hill Poker
      Chanen Huang: I mean this is a bit ridiculous isn't it? It is your promotion, you know I've met the offer requirement yet seems like I'm the only person knowing about this when the offer was comfirmed by email sent directly by poker@williamhill.com!!!
      Loraine: Apologies for the confusion that is the same as soon as you have made your 1st deposit of 20 all the bonuses will be added on your account.
      Chanen Huang: -> Deposit $20 or generate $5 in poker rake or
      Chanen Huang: eityher or!
      Chanen Huang: i did the later generated 5 usd in rake or fees!
      Chanen Huang: Again. Please read the following
      Chanen Huang: Deposit $20 or generate $5 in poker rake or fees within the next 60 days to
      get all these REWARDS on top:
      Extra $20 cash
      1,000 Club Points
      Silver status at PokerStrategy.com
      Your First Deposit Bonus of 200% up to $2,000
      Special "Gift Palooza" Freeroll entry
      $10 Casino Side Games Bonus
      Access to all table limits*
      Loraine: In regards to this, kindly contact your poker stategy for this bonus.
      Chanen Huang: This was sent from you! why contact pokerstrategy i do not understand. Why you send the ogffer to ,me for me to contact pokerstrategy???
      Loraine: Since you have completed condition set by poker strategy, you need contact them to add the bonus on your account.
      Chanen Huang: this is set by you pokerstrategy did not send me the email;. William Hills did!!!
      Loraine: I sincerely apologise for this.
      Chanen Huang: and?
      Loraine: The following bonus will be added on each players account is automatic if they have made the first deposit, since you did the later part which is under the affiliate poker strategy, you need to coordinate with them for this.
      Chanen Huang: ok i will talk to them and see what happens
      Loraine: Is there anything else that I may assist you with?
      Chanen Huang: nope
      Loraine: Thanks for contacting us Have a good evening.
      Loraine has disconnected.
  • 10 replies
    • SDK1987
      SDK1987
      Moderator
      Moderator
      Joined: 12.11.2008 Posts: 27,160
      Hello Chanen

      Welcome on the PokerStrategy forum :welcome:

      Looks like you using our free money offer on William Hill.
      If you used our bonus instructions than it takes around 2 business days, before you get your $10.
      When the 2 business days are over I recommend sending a ticket to our customer service.

      Further I recommend to read the FAQ-page of the free money offer well.
      If you have still some questions about this don’t hesitate to ask it.

      Best regards,
      SDK1987
    • Chanen
      Chanen
      Bronze
      Joined: 27.02.2015 Posts: 3
      I did receive the free money of 10 USD but did not receive the following portion aftyer I used the 10 USD to generate 5 USD in rake.

      The following was clearly stated on the promo and I completed challenge by generating 5 USD of rake and did not choose to deposit.


      This was stated onb William Hill's email
      Deposit $20 or generate $5 in poker rake or fees within the next 60 days to get all these REWARDS on top:

      Extra $20 cash <- did not receive
      1,000 Club Points <- did not receive
      Silver status at PokerStrategy.com <- did not receive
      Your First Deposit Bonus of 200% up to $2,000 <-have not deposited yet since I completed the challenge of generating 5 USD to receve 20 USD cash
      Special "Gift Palooza" Freeroll entry <- did not receive
      $10 Casino Side Games Bonus <- did not receive
      Access to all table limits* <- (They said this is the only thing they can do and asked me to come here for the rest of the promised rewards.)
    • Lazza61
      Lazza61
      Headadmin
      Headadmin
      Joined: 23.03.2011 Posts: 9,245
      Hey Chanen,

      I would recommend you follow SDK1987's advice and open a ticket with OUR customer support team.

      Just scroll to the bottom of the page (after clicking the link above) and click the + sign next to "Open a new ticket'.

      Keep us updated

      Laz
    • realista73
      realista73
      Bronze
      Joined: 28.10.2011 Posts: 12
      can l ask what hapend at last . did you get this Chanan or not? l ask this beacuse l am in same situacion.
    • SDK1987
      SDK1987
      Moderator
      Moderator
      Joined: 12.11.2008 Posts: 27,160
      Originally posted by realista73
      can l ask what hapend at last . did you get this Chanan or not? l ask this beacuse l am in same situacion.
      I don’t know if Chanen will answer your question sooner or later.
      So I give you the same recommendation as him to send a ticket to our customer service and they will check out why you didn’t received your free money yet.

      Cheers,
      SDK1987
    • realista73
      realista73
      Bronze
      Joined: 28.10.2011 Posts: 12
      l send ticket and
      IN 90 MIN yes in 90 min my acount on william hill are charged whit19e.
      thanks pokerstrategy
    • Lazza61
      Lazza61
      Headadmin
      Headadmin
      Joined: 23.03.2011 Posts: 9,245
      Awesome :appl: Enjoy :s_drink:
    • jjhunnybunsz
      jjhunnybunsz
      Bronze
      Joined: 22.03.2015 Posts: 10
      I just started playing on this software and I actually really like it! :tongue:
    • VorpalF2F
      VorpalF2F
      Super Moderator
      Super Moderator
      Joined: 02.09.2010 Posts: 8,915
      Originally posted by jjhunnybunsz
      I just started playing on this software and I actually really like it! :tongue:
      Hi, jjhunnybunsz
      Welcome to PokerStrategy.com!

      I see you're bronze already, so you've clearly figured out the basics.
      Perhaps you could take a moment to Introduce yourself -- let us know what games, limits you you play and so on.

      Best of luck,
      VS
    • jjhunnybunsz
      jjhunnybunsz
      Bronze
      Joined: 22.03.2015 Posts: 10
      Here you go! Check out my intro HAHA