Bonus after deposit does not match website. Confused.

    • lordcrusade9
      lordcrusade9
      Bronze
      Joined: 12.04.2015 Posts: 19
      I deposited yesterday, but I have not yet got the silver status - I know this takes time to come through, but will it be?

      Also it appears to me they did not pay me $22.50 as advertised on the website.

      I am from the UK. I typed in the FREE20 code advertised on the website.
      I have £35.87 in my account, £20 of which is my deposit. this leaves me with £15.87. (I thought this should be the initial $10+$22.50?) I also won just more than a pound yesterday.
      It says I have £36.22 pending bonus balance. (I thought the bonus is 200%, so why is this at £36.22?)
  • 1 reply
    • Lazza61
      Lazza61
      Headadmin
      Headadmin
      Joined: 23.03.2011 Posts: 9,188
      Hey lordcrusade9,

      In regards to the Silver status and the free $22.50 it may be best to open a ticket with our customer support team.

      Just scroll to the bottom of the page (after clicking the link above) and click the + sign next to "Open a new ticket'.

      For information on why your bonus amount is a bit weird, you'll need to check with Netbet support at support@netbet.co.uk or through the Live Chat.

      Keep us updated

      Laz