Video problems

    • thepajaro
      thepajaro
      Bronze
      Joined: 30.05.2010 Posts: 22
      Hi, I am re-starting again with poker after a pause of 4 years... I have begun by reading the basics of NL BSS and now I wanted to watch some videos... My status is bronze. And my problem is that I can play global videos and bronze videos but in a few minutes I loose the audio and some minutes later the video frozes. Is there a problem with my account? do I need to take any action? or it's my laptop? though I try to watch youtube videos and I don't have any problem. It seems to be something in this site
  • 1 reply
    • VorpalF2F
      VorpalF2F
      Super Moderator
      Super Moderator
      Joined: 02.09.2010 Posts: 8,910
      Originally posted by thepajaro
      Hi, I am re-starting again with poker after a pause of 4 years...

      And my problem is that I can play global videos and bronze videos but in a few minutes I loose the audio and some minutes later the video frozes.
      Hi, thepajaro,
      Welcome back!

      I will bring this problem to the people in charge.

      If you can point out a specific video, then I can check it.

      Some troubleshooting things you might try:
      :diamond:   Try a different browser.
      :diamond:   Clear your browser's cache
      :diamond:   Try a different video from a different source
      :diamond:   Restart your internet connection
      :diamond:   Check your internet speed. I use speedtest.net The site itself is safe, but only click "Begin Test" in the green oval.

      Those are in no particular order.

      Best of luck,
      VS,