Titan poker account closed 6 months for responsible gaming :(

    • nguyengiapvn
      nguyengiapvn
      Bronze
      Joined: 11.01.2014 Posts: 16
      One day, the chat with support open, and as usually i decided to chat a little with her and i said :" I lost so much on the casino game". Then she ask me if i want her to help me, i said yes i want my casino banned so that i will can only play poker to save my bankroll.

      Then booooom, my account is banned 6 months from titan poker because they're a company that promotes responsible gaming and they want me to "recover" from my lost.

      Now i can't play at titan poker anymore because just a stupid chat with support. They're having unlimted rakeback promotion so sad :( .

      This is lifetime tilt bad beat for me. Do you think that it's right for a company to close customer account although for good reason against their will ?

      P/s be careful with chatting with titan support they're helpful but also dangerous :(
  • 5 replies
    • GoOnCal1
      GoOnCal1
      Bronze
      Joined: 22.01.2015 Posts: 581
      Hi Ngu
      If you were also losing money playing poker then it would be a no brainer, and you are fortunate.
      Titan goes up a point in my estimation
      :-)
    • VorpalF2F
      VorpalF2F
      Super Moderator
      Super Moderator
      Joined: 02.09.2010 Posts: 8,915
      Originally posted by nguyengiapvn
      Do you think that it's right for a company to close customer account although for good reason against their will ?

      P/s be careful with chatting with titan support they're helpful but also dangerous :(
      Hi, nguyengiapvn,
      It sounds from your post that this was an unfortunate misunderstanding.
      It seems reasonable to assume that a support person would think you wanted to self-exclude.

      I suggest you make good use of the time and study the game so that when you are again able to play, you will be a winning player.

      Although casino gaming can be fun in the short term, in the long run you will always lose. I'm sure you knew that already.

      Your comment about "be careful when chatting with Titan support" is quite correct. It is necessary always to be certain that everything is understood before taking any action. This is true for any conversation.

      Best of luck,
      VS
    • nguyengiapvn
      nguyengiapvn
      Bronze
      Joined: 11.01.2014 Posts: 16
      It is bad news that iam a winning player at poker :(
      Not very much but i have fun when play it.
      That's one of my hobby and if i lose i accept my loss.
    • nguyengiapvn
      nguyengiapvn
      Bronze
      Joined: 11.01.2014 Posts: 16
      I also lost a diamond ticket due to this because i can't login into my account to redeem it. i email them and this is their answer
      This is Darian from the VIP Team of Titan Poker.

      I received your concern regarding the diamond ticket for the refer a friend promotion.

      Before getting a random prize, you still need to redeem the diamond ticket on the software. Since your account is closed I'm afraid you will not be able to do that. Bonuses expires too when they are not redeemed or used.

      You also said "or it will be cashed out for remaining balance", are you referring to making a withdrawal? If you are and if in case your account is open and you got a bonus from the refer a friend promotion, you still need to wager it 20 times for every $1 received before it can be withdrawn.

      It worths at least 50$-500$.
      It took me all day to convince my friends to play at titan.
      So sad :(
    • eddymurphy
      eddymurphy
      Bronze
      Joined: 04.12.2014 Posts: 64
      did titan phone u to clarify about this matter ?
      are we have right to ask them to call us ? as international phone will broke us lol