Problem

    • Zebbu
      Zebbu
      Black
      Joined: 28.01.2011 Posts: 323
      I closed cash game tables and I'm 100% sure I didn't get all of the money I had on the tables back to my balance. I started a session with about 1230€ on my balance, my Hem shows that I lost 23€ during the session (but I got two 5€ bonus releases), but wen I closed the tables my balance was 1150€. And I didn't play many big pots during the session, and I most certainly did not lose 90€. Gala support found no problem. I have no idea what to do? Feeling pretty pissed.
  • 4 replies
    • Zebbu
      Zebbu
      Black
      Joined: 28.01.2011 Posts: 323
      I had 1250€ before the session.
    • Zebbu
      Zebbu
      Black
      Joined: 28.01.2011 Posts: 323
      And played a small session, won 40€ + 5€ bonus, balance now 1166€ = 25€ missing. And my Hem is working fine, played so much poker I know I won more than 15€.

      It shows my cash table history, but I'm pretty convinced it leaves out a few tables for some reason, and that's where my money is disappearing.
    • kacekov
      kacekov
      Silver
      Joined: 21.06.2009 Posts: 366
      if u close and restart the software the Money is still missing? i had a similar problem on netbet but then i closed and reopened software and cashier was updated normally
    • TinoLaan
      TinoLaan
      Bronze
      Joined: 12.10.2011 Posts: 6,411
      Hi Zebbu,

      I'd indeed recommend doing what kacekov suggested. It's possible this is just a bug in the software, and closing and re-opening your Gala Poker client could resolve that.

      If it doesn't, please contact Gala Poker support and they should hopefully be able to help get that sorted out for you.

      help@galacasino.com

      Keep us posted!

      Regards,
      Tino