Starting Capital Problem

    • Cheeseguyguy1
      Cheeseguyguy1
      Bronze
      Joined: 30.11.2008 Posts: 7
      Can an admin or a moderator help me please, I checked my email for Id-check and I did not get one, and it has been 48 hours since I passed the quiz, Could someone check up on me.

      Thank you
  • 5 replies
    • SoyCD
      SoyCD
      Bronze
      Joined: 20.02.2008 Posts: 6,356
      Hello Cheeseguyguy1,

      I already replied in your other thread but I'll cut and paste it here as well :)

      The transfer to your account was not successful which is why the support sent you a ticket via the ticket system (http://www.pokerstrategy.com/help/).

      Please check that:

      - Our download link has been used when registering at PokerStars
      - The cashier registration has been completed
      - The information sharing option has been agreed to
      - The User ID has been specified correctly on our site
      - You used the correct bonus / marketing code

      If something was missing and you fixed it afterwards - please respond to the ticket.

      Best regards
      SoyCD
    • Cheeseguyguy1
      Cheeseguyguy1
      Bronze
      Joined: 30.11.2008 Posts: 7
      oh ok I forgot to agree to the transfer agreement (information sharing), sorry, I just did so now what do I do?
    • Chiller3k
      Chiller3k
      Bronze
      Joined: 16.06.2007 Posts: 4,326
      Originally posted by Cheeseguyguy1
      oh ok I forgot to agree to the transfer agreement (information sharing), sorry, I just did so now what do I do?
      Hi Cheeseguyguy1,

      just respond to the ticket :)

      Best regards,
      Chiller3k
    • Cheeseguyguy1
      Cheeseguyguy1
      Bronze
      Joined: 30.11.2008 Posts: 7
      another 48 hours??
    • SoyCD
      SoyCD
      Bronze
      Joined: 20.02.2008 Posts: 6,356
      Originally posted by Cheeseguyguy1
      another 48 hours??
      Hello Cheeseguyguy1,

      Yes of course. The 48 hours are processing time caused by us sending the request to the Pokerroom, which they then process, etc. etc. That means if we need to re-initiate the process due to you having forgotten to complete some steps - it will once again take the normal 48 hours. There is simply no quicker way of doing it.

      Best regards
      SoyCD