Not receiving Strategy Points after playing real money at NetBet | NetBet

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- Boktiet
  
  Bronze
  Joined: 28.06.2015 Posts: 3
  - 01.08.2015, 15:52
  - 0
  I have not received any SP since 7 July and have been playing regularly. What is going on??
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5 replies
- Dadramel
  
  Bronze
  Joined: 10.08.2014 Posts: 3,001
  - 01.08.2015, 17:09
  - 0
  I advise you to write a "ticket" (Pokerstrategy -> Home -> Help -> "Write a ticket")
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- rompas
  
  Moderator
  
  Moderator
  
  Joined: 12.02.2014 Posts: 3,197
  - 01.08.2015, 18:07
  - 0
  Hi Boktiet,
  
  I am sorry for your problem, indeed we have some problems and as
  Berezovaya suggested best to send a ticket to our support and they can help you and if you missed a status upgrade they will help you upgrade manually.
  
  Regards/ Rompas
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- Fagin
  
  Bronze
  Joined: 06.05.2008 Posts: 545
  - 11.08.2015, 10:30
  - 0
  Hi,
  
  just noticed that I have not received any SPs since 07/07/15 either despite having played over 6,000 hands since then.
  
  Ticket time!
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- 8runo
  
  Bronze
  Joined: 17.05.2015 Posts: 653
  - 14.08.2015, 08:15
  - 0
  There is a thread here: SP's from Netbet
  
  Its approaching 6 weeks now since it went down ... hopefully there will be a fix soon....
  
  I sent a ticket at the beginning of the month, with a screenshot of my HM2 tracking of Netbet play in July and Pokerstrategy quickly sorted my status out for me.
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- Fagin
  
  Bronze
  Joined: 06.05.2008 Posts: 545
  - 14.08.2015, 11:50
  - 0
  I too raised a ticket with PS and they sorted my status out very quickly. Good for them.
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