Stay AWAY from Gala!

    • hombart
      hombart
      Bronze
      Joined: 17.06.2008 Posts: 17
      So, opened an account through PokerStrategy, deposited and played few days. Won 680£ on their casino (deposited only 30£ so pretty a good win).

      I've send the documents for the verification but they closed my account without any notice and returned my deposit.

      STAY AWAY.
  • 12 replies
    • hombart
      hombart
      Bronze
      Joined: 17.06.2008 Posts: 17
      The answer is that my account was closed as i had some PayPal transactions disputed, the problem is that i never used PayPal with Gala, the deposit was done with Skrill so... Anyone have some ideas how to bring this to Gambling Commision?
    • UPAY4DINNER
      UPAY4DINNER
      Bronze
      Joined: 27.09.2009 Posts: 21,926
      Chances are you have to clear a first deposit bonus at their casino or wager a good proportion of bets before you can cash out any withdrawals. Did you read their terms and conditions? If not, I suggest you do so :)
    • hombart
      hombart
      Bronze
      Joined: 17.06.2008 Posts: 17
      Mate, i didn't claim the deposit bonus as the cash was deposited to Poker so no casino bonus AT ALL.

      I wagered anyway 12.000£ so...
    • hombart
      hombart
      Bronze
      Joined: 17.06.2008 Posts: 17
      And anyway, if this was the case as you are saying should the CLOSE the account or just refuse the withdrawal? What you wrote doesn't make any sense...
    • tonypmm
      tonypmm
      Silver
      Joined: 11.01.2009 Posts: 3,853
      Have you used Paypal with any other casino powered by Playtech? If so, your Paypal transactions have been disclosed to Gala by iPoker / Playtech network partners - the network has a united security department and can carry out investigations basing on your previous activity on all the accounts on the network.

      If you used Paypal with Coral, then Gala didn't even need to request your data from the network - the Gala and Coral brands (and soon Ladbrokes too) are governed by the same company.

      The rule of thumb is that, if you play at one casino of the Playtech network, it's better to stay away from all the other casinos of the network because otherwise they might suspect you of cashback whoring (leaving an account where you've won a lot to play on another account where you're still eligible for cashback on losses). (This doesn't apply to poker - you can play it at as many network skins as you want because they always profit from you as you pay rake, you play against other customers and not the house and can't make the house broke like in the casino bonus whoring or sports betting case).

      Probably my case is an exception because my Paddy account had been closed (because the company had left Russia) and thus I had no casino activity on any of my existing Playtech accounts when I started playing side games at Coral.
    • UPAY4DINNER
      UPAY4DINNER
      Bronze
      Joined: 27.09.2009 Posts: 21,926
      EDIT: What Tony said
    • hombart
      hombart
      Bronze
      Joined: 17.06.2008 Posts: 17
      So you are saying that they can close your account because you won on other Playtech? Is this legal? They still took my money.
    • hombart
      hombart
      Bronze
      Joined: 17.06.2008 Posts: 17
      And as i stated before. I didn't even take the bonus. It's very dodgy. I have anyway raised this with UK Gambling Commission and their License Holder.
    • UPAY4DINNER
      UPAY4DINNER
      Bronze
      Joined: 27.09.2009 Posts: 21,926
      I suggest you read the ts and cs as stated above.
    • hombart
      hombart
      Bronze
      Joined: 17.06.2008 Posts: 17
      I've read them and don't see any point that could cause my account closure and keeping my winning. I found this instead:

      Account Closure (By Us)

      7.10. We have the right to temporarily freeze Your account (preventing Your use of the Service and the provision of promotional benefits) or permanently close Your account as directed by the Terms and/or at any time and for any reason.

      7.11. If requested, You shall be paid the balance of Your funds currently in Your account by a method of payment determined by us. If there are still outstanding bets, where the result is not yet known, then if the bet/s subsequently wins the corresponding sums shall be sent, upon request, once the event has been settled.

      7.12. We may withhold any outstanding balance or outstanding bet settlements in respect of Your account in accordance with the provisions of section 7, or otherwise as provided by the Terms. Following account closure, any promotional bonuses, benefits or prizes will be forfeited by You.

      Point 7.11 is very interesting
    • UPAY4DINNER
      UPAY4DINNER
      Bronze
      Joined: 27.09.2009 Posts: 21,926
      I'd be more concerned about 7.10 actually ;)
    • tonypmm
      tonypmm
      Silver
      Joined: 11.01.2009 Posts: 3,853
      The T&C say nothing specific besides the standard clauses about closure of accounts when 'bonus or promotional abuse' is suspected:
      7. PROHIBITED ACTS, BREACHES & ACCOUNT CLOSURE

      Prohibited Acts

      7.1. The following acts ("Prohibited Acts") are expressly prohibited in relation to Your use of the Service and will constitute a material breach of the Terms:

      Use of the Service when Underage;
      Fraud or attempt to defraud; (See 'Fraud')
      Money Laundering (including where this is linked to terrorist funding);
      Involvement in collusion, match rigging, or cheating of any kind (including obtaining any unfair advantage); (See Unfair Advantage)
      You are in a jurisdiction (or a citizen of a jurisdiction) that makes the provision of our Service to You or Your use of the Service illegal;
      You are trying to use the Service from any other territory where we do not accept custom;
      Any other criminal activity;
      Bonus or promotional abuse;
      Opening Duplicate Account(s).

      7.2. Where we have reason to believe that You (or Your account) are connected to Prohibited Act(s), or otherwise we have reason to believe that:

      You are connected to Prohibited Acts elsewhere;
      You are in breach of the Terms of Your Agreement;
      You are or have been subject to any bankruptcy, insolvency, or criminal proceedings; or
      You have made any chargebacks, reversals, or cancel or deny any deposits into Your account,

      We will have the right at our sole discretion in respect of any Gala Coral Group account held by You to:

      Refuse a bet or any part of a bet offered to us;
      Void any accepted bets and withhold settlement (there may be other instances where we may void a bet as detailed under the specific event in our rules, or otherwise as instructed by the appropriate regulator or authority);
      Temporarily freeze Your account(s) and prevent the use of the Service. Accounts may remain temporarily frozen if any internal or external investigations are ongoing;
      Permanently close Your account(s) and terminate this Agreement;
      Withhold all or part of Your account balances or stakes (which will be deemed as forfeited by You);
      Recover any affected or applicable bonuses, winnings, pay-outs or deposits;
      (In respect of 7.2 IV above), seek compensation for any unpaid deposits, including any expenses incurred by us the process of collecting a deposit.
      Inform the applicable authorities, regulator, or external parties (including other gambling operators) and supply the relevant Customer information.

      7.3. Any monies withheld or recovered may be used to settle any liabilities we incur as a result of Your actions.

      7.4. We will not be liable for any loss or damage which You may incur as a result of any Prohibited Acts. You agree to cooperate in any investigation in respect of Prohibited Acts.

      What (and with whom) were the disputed Paypal transactions mentioned by Gala, hombart? Paypal is notorious for allowing easy reversals, and that's why it's e.g. never used to trade funds between poker players.

      It doesn't seem like you've committed promotional abuse, but theoretically, it's easy to make use of VIP cashback on losses even if you take no bonus.

      E.g. you can place the same even-money bet in a number of casinos. In about half of them, you'll win; in the other half, you'll lose but get, say, 5% of the loss back. Thus your EV is +2.5% of the total bet amount in this case, which is bigger than the house advantage.

      If you play in one casino, you can also do the same (with one bet per week if the cashback is weekly), but the process will be a lot slower and it will be far less suspicious.

      I'm not suspecting you of anything, just explaining why it makes sense for Playtech casinos to share your playing history with each other.

      This is true not only for Playtech, but also for any of the many software manufacturers that provide Gala with casino games (though the majority of Gala's games are by Playtech).