29 EUR instead of 40 USD (36-37 EUR)?

    • IIJonasII
      IIJonasII
      Bronze
      Joined: 05.11.2009 Posts: 126
      Hi i created EUR acc on Winner poker and received only 29 EUR (31.79 USD) instead of 36.49 EUR ( 40 USD google exchange rate calculator), i do not know how convert USD to EUR or you need to update promotion?
  • 3 replies
    • rompas
      rompas
      Moderator
      Moderator
      Joined: 12.02.2014 Posts: 2,817
      Hi llJonasll,

      If you think something is wrong please send us a ticket and our support can look at this for you

      Regards/Rompas
    • amater0001
      amater0001
      Bronze
      Joined: 07.04.2011 Posts: 192
      It was the same annoying feel for me (22+ 7 €, at the time 40 $ was about 35 €). But no problem so far - it's free money anyhow.
      But then I made REAL 40$ (at least 35 €) of rake - beside my own deposit, of course - and I still can't withdraw.

      I get the message:
      We are sorry but you can’t place a withdrawal until you meet your free bonus conditions.
      For more information click here.


      When i click there I'm sent to pokerstrategy.com . Can you help?[/b]
    • rompas
      rompas
      Moderator
      Moderator
      Joined: 12.02.2014 Posts: 2,817
      Hi Amater,

      The amount you need to Rake is 40 Usd, so you can ask winner support how much you have raked,

      if you think you raked enough and still cant withdraw then i suggest you to send a ticket to our support, and they i hope can help you.

      Regards/ Rompas