888 no one monitoring tables/cheating

    • Gbuyer
      Gbuyer
      Basic
      Joined: 06.01.2013 Posts: 14
      Thought I would share this with the poker community for feedback and to see if I am over reacting. I usually play on a pokerstars where if there are any problems you can ask for a moderator to come to the table (for most problems). I thought I would give 888 poker a try in particular the video capable cash game tables and I played a couple 6 max sitngos with video. On more than 5 occasions I have seen perverts pull out their genitals and have seen people at my table turn there web cam towards the table so that their cards are showing...I mean they zoom right in so their whole cards are showing and when I ask them to stop they do not. I contacted 888 support via chat and phone. No one does anything. In every case the player showed their whole cards for about an hour until they left or busted out. 888 support will not immediately evict them from the table...instead they ask you to send them an email that can take up to 48 hours to read depending on the amount of emails they have to review.

      If they will not monitor tables (the customer rep said "we can not monitor all tables and we can not even go and look at the table in question") and even when notified via phone and chat still do nothing???!!! I understand cheating happens regardless (these instances were not even nescesarily cheating, just a player being a jerk/immature or what have you) but when it is as blatant as this...how can anyone feel safe playing on such a site...how are they allowed to stay in business? If you play at a live casino and players continually show their whole cards and no one in the casino stepped in (or said "send us an email). would they not go out of business or be investigated?....I contacted the the authority that governs 888 poker with a screen shot of the players and a request that they enforce a protocol that makes 888 staff immediately take action in instances where it is blatant or a player is flashing their genitals. I am awaiting a response.

      A reply from 888 stating they take such actions from other players seriously means nothing....actions speak louder than words.

      I don't know if I can attach a screen shot on here..so have not of this particular incident....mind you theis happens frequently in just the month I have been on 888.
  • 7 replies
    • Dadramel
      Dadramel
      Silver
      Joined: 10.08.2014 Posts: 2,198
      Take a break from playing on the 888. They've got lot of problems recently.
    • Gbuyer
      Gbuyer
      Basic
      Joined: 06.01.2013 Posts: 14
      yes withdrawing my money...shame.
    • AlphaVillain
      AlphaVillain
      Gold
      Joined: 09.10.2014 Posts: 367
      I can understand the complaints about people showing their intimate parts, but why in the world would you complain about them showing you their cards?! That's like free money!

      Also, you will always find trolls and idiots at the very lowest stakes, especially NL2 and SNGs/tournaments below $3. I'd just laugh it off and be glad they're such idiots, that means they most likely suck hard at poker and you will get their money a lot easier than from an average opponent.
    • 888Rep
      888Rep
      Gold
      Joined: 05.01.2015 Posts: 287
      Originally posted by Gbuyer
      Thought I would share this with the poker community for feedback and to see if I am over reacting. I usually play on a pokerstars where if there are any problems you can ask for a moderator to come to the table (for most problems). I thought I would give 888 poker a try in particular the video capable cash game tables and I played a couple 6 max sitngos with video. On more than 5 occasions I have seen perverts pull out their genitals and have seen people at my table turn there web cam towards the table so that their cards are showing...I mean they zoom right in so their whole cards are showing and when I ask them to stop they do not. I contacted 888 support via chat and phone. No one does anything. In every case the player showed their whole cards for about an hour until they left or busted out. 888 support will not immediately evict them from the table...instead they ask you to send them an email that can take up to 48 hours to read depending on the amount of emails they have to review.

      If they will not monitor tables (the customer rep said "we can not monitor all tables and we can not even go and look at the table in question") and even when notified via phone and chat still do nothing???!!! I understand cheating happens regardless (these instances were not even nescesarily cheating, just a player being a jerk/immature or what have you) but when it is as blatant as this...how can anyone feel safe playing on such a site...how are they allowed to stay in business? If you play at a live casino and players continually show their whole cards and no one in the casino stepped in (or said "send us an email). would they not go out of business or be investigated?....I contacted the the authority that governs 888 poker with a screen shot of the players and a request that they enforce a protocol that makes 888 staff immediately take action in instances where it is blatant or a player is flashing their genitals. I am awaiting a response.

      A reply from 888 stating they take such actions from other players seriously means nothing....actions speak louder than words.

      I don't know if I can attach a screen shot on here..so have not of this particular incident....mind you theis happens frequently in just the month I have been on 888.
      If you take a screenshot and send it over to support@888poker.com they will investigate it and deal with it.

      888Rep
    • Gbuyer
      Gbuyer
      Basic
      Joined: 06.01.2013 Posts: 14
      that's one way to look at it...but I see it as rules are rules. I play hockey, basketball, golf and poker; they all have rules. it affects the entire game. maybe they can create a new promotional game that when you join you have the option to show your cards. but that is not the game I wanted to sit down at.
    • Gbuyer
      Gbuyer
      Basic
      Joined: 06.01.2013 Posts: 14
      typical 888 response by the 888 rep above; you never read your complaints or address any of the issues. just like the email response your team sent me which I am not going to bother to cut and paste, "you have the option to remove the image by pressing ........". this does not address any of the issues; immediately removing them from the table and at the very least being capable of viewing the table and issue as other poker sites have when a player contacts you. I appreciated that they notified me that the player was warned...but not good enough. if hypothetically two player are opening colluding via the chat that everyone can see, we still send you an email but they are not immediately removed from the table or if any other rules are blatantly being abused for that matter? i'm just saying I can't play at a site like that is what it comes down to.

      FYI...if you read my original post, 888rep, you will see that I already stated that I spoke to a rep that said to email them. that is one of the issues I had...I have to email you and nothing is done for approx. 48 hours...mean while for an entire hour a player is showing his cards...unacceptable
    • 888Rep
      888Rep
      Gold
      Joined: 05.01.2015 Posts: 287
      Originally posted by Gbuyer
      typical 888 response by the 888 rep above; you never read your complaints or address any of the issues. just like the email response your team sent me which I am not going to bother to cut and paste, "you have the option to remove the image by pressing ........". this does not address any of the issues; immediately removing them from the table and at the very least being capable of viewing the table and issue as other poker sites have when a player contacts you. I appreciated that they notified me that the player was warned...but not good enough. if hypothetically two player are opening colluding via the chat that everyone can see, we still send you an email but they are not immediately removed from the table or if any other rules are blatantly being abused for that matter? i'm just saying I can't play at a site like that is what it comes down to.

      FYI...if you read my original post, 888rep, you will see that I already stated that I spoke to a rep that said to email them. that is one of the issues I had...I have to email you and nothing is done for approx. 48 hours...mean while for an entire hour a player is showing his cards...unacceptable
      I understand your frustrations and can only apologise but hopefully at some point in the future you will have the option to call a rep to the table to immediately deal with any issues,

      888Rep