NetBet First Deposit - Temporary delay for welcome offers ???

    • deniavigacil
      deniavigacil
      Bronze
      Joined: 05.08.2015 Posts: 14
      Registration : Ags 06 2015 - 06:54 WIB (Western Indonesian Time) UTC/GMT +7 hours

      Welcome to NetBet Poker
      Thank you for registering with NetBet. Don't forget to claim your €20 and start enjoying our room risk free. Make a €20 deposit with the code FREE20 and immediately receive €20 CASH.


      Received $ 10.00 free cash : Ags 06 2015 - 17:13 WIB

      G**********, $ 10.00 in free cash has been added to your NetBet Poker account.

      Make a €20 deposit using the code FREE20 and get even more:

      - $35 extra cash
      - 200% bonus up to €1,500
      - access to all games and buy-in levels
      - instant Silver member status on PokerStrategy.com

      Learn about all the benefits of a deposit on top of the free money you already have.

      Good luck at our tables.


      First Deposit $20 : Sep 16 2015 - 06:40 WIB

      Thank you for your recent first deposit. Unfortunately a temporary technical issue means that whilst your deposit was processed successfully your welcome offers have not been automatically applied. We apologise for any inconvenience caused.

      Please rest assured that our customer service agents are working to discover what has happened and will be in contact shortly with more details.
      There is no need to contact us - we'll be in touch as soon as possible!

      Note: Make sure to log into the poker software and choose your screen-name. Bonuses cannot be credited if this step has not been performed.

      Good luck at our tables.


      :f_cry: :f_cry: :f_cry: :f_cry: :f_cry:
  • 6 replies
    • SDK1987
      SDK1987
      Moderator
      Moderator
      Joined: 12.11.2008 Posts: 31,100
      I’m afraid patience is key in this kind of situation.
      Hopefully you get you’re first deposit bonus soon.

      Off course you can always send a ticket to our customer support as well.

      Good luck with playing on Netbet and if you have more questions don’t hesitate to ask them.

      Cheers,
      SDK1987
    • deniavigacil
      deniavigacil
      Bronze
      Joined: 05.08.2015 Posts: 14
      NetBet Poker Strategy point
      Date SP BP Total
      2015-09-01 0.18 0.00 0.18
      2015-09-06 0.60 0.00 0.60
      2015-09-07 1.20 0.00 1.20
      2015-09-09 0.18 0.00 0.18
      2015-09-10 0.06 0.00 0.06
      2015-09-15 0.90 0.00 0.90
      2015-09-13 pending
      2015-09-16 pending
      2015-09-17 pending

      why pending strategy point?
    • rompas
      rompas
      Moderator
      Moderator
      Joined: 12.02.2014 Posts: 2,770
      Hi Deniavigacil,

      it will say pending if we dont have a report from the pokerroom yet,

      Regards/ Rompas
    • deniavigacil
      deniavigacil
      Bronze
      Joined: 05.08.2015 Posts: 14
      Originally posted by deniavigacil
      Registration : Ags 06 2015 - 06:54 WIB (Western Indonesian Time) UTC/GMT +7 hours

      Welcome to NetBet Poker
      Thank you for registering with NetBet. Don't forget to claim your €20 and start enjoying our room risk free. Make a €20 deposit with the code FREE20 and immediately receive €20 CASH.


      Received $ 10.00 free cash : Ags 06 2015 - 17:13 WIB

      G**********, $ 10.00 in free cash has been added to your NetBet Poker account.

      Make a €20 deposit using the code FREE20 and get even more:

      - $35 extra cash
      - 200% bonus up to €1,500
      - access to all games and buy-in levels
      - instant Silver member status on PokerStrategy.com

      Learn about all the benefits of a deposit on top of the free money you already have.

      Good luck at our tables.


      First Deposit $20 : Sep 16 2015 - 06:40 WIB

      Thank you for your recent first deposit. Unfortunately a temporary technical issue means that whilst your deposit was processed successfully your welcome offers have not been automatically applied. We apologise for any inconvenience caused.

      Please rest assured that our customer service agents are working to discover what has happened and will be in contact shortly with more details.
      There is no need to contact us - we'll be in touch as soon as possible!

      Note: Make sure to log into the poker software and choose your screen-name. Bonuses cannot be credited if this step has not been performed.

      Good luck at our tables.


      :f_cry: :f_cry: :f_cry: :f_cry: :f_cry:
      from : support@netbetpoker.com
      respon to my problem Unfortunately a temporary technical issue means that whilst your deposit was processed successfully your welcome offers have not been automatically applied.

      Thanks for your email.

      Please be informed that your account is currently restricted fro bonuses as we can see that there is a mismatch between your registration IP (from Jakarta Raya) and your registered city (Depok).

      Therefore, we kindly ask you to explain this difference and confirm which address is your actual one.

      If you have any more queries please do not hesitate to contact us.

      Kind regards,

      Giulia

      Customer Support NetBet Poker
      Llive chat with Ryan
      Ryan : Hello deniavig***l. How may I help you?

      deniavig***l : (paste respon email form suport Giulia)

      deniavig***l : my address/registered city is Depok, i use mobile cdma modem and my work location in surabaya

      Ryan : Ok, let me check this for you

      deniavig***l : my curently ip in account (bonus page in app) "All transactions are subject to strict security measures.
      Your current IP address 114.79.28.206 has been registered. In cases of fraud or abuse, it may be used as part of an enquiry. "

      Ryan : Thank you for your confirmation. This information has now been saved to your file

      deniavig***l : IP INFORMATION 114.79.28.206
      General IP Information
      IP: 114.79.28.206
      Decimal: 1917787342
      Hostname: 114.79.28.206
      ASN: 18004
      ISP: PT. Wireless Indonesia
      Organization: PT. Wireless Indonesia
      Services: None detected
      Type: Wireless Broadband
      Assignment: Static IP

      Geolocation Information
      Continent: Asia
      Country: Indonesia id flag
      State/Region: East Java
      City: Surabaya
      Latitude: -7.2492 (7° 14′ 57.12″ S)
      Longitude: 112.7508 (112° 45′ 2.88″ E)

      Ryan : Thank you

      deniavig***l : Speedtest Information my ip is 114.79.28.77

      IP INFORMATION 114.79.28.77
      General IP Information
      IP: 114.79.28.77
      Decimal: 1917787213
      Hostname: 114.79.28.77
      ASN: 18004
      ISP: PT. Wireless Indonesia
      Organization: PT. Wireless Indonesia
      Services: None detected
      Type: Wireless Broadband
      Assignment: Static IP

      Geolocation Information
      Continent: Asia
      Country: Indonesia id flag
      State/Region: East Java
      City: Surabaya
      Latitude: -7.2492 (7° 14′ 57.12″ S)
      Longitude: 112.7508 (112° 45′ 2.88″ E)

      Ryan : Ok, however, for the time being, everything is now up to date on your account, Is there anything else that I can help you with?
      Thank you for your chat. Feel free to contact us again.
      Ryan has closed the chat.

    • deniavigacil
      deniavigacil
      Bronze
      Joined: 05.08.2015 Posts: 14
      Finally

      1st part free $20 Released Sep 29th 2015

      Thank you for contacting us about this matter.

      I can inform you that I have now credited the first part of your FREE20 bonus.
      The second part will be added in 7 days time.
      https://poker.netbet.com/eu/promotions/promo_page/welcome/free20
      I have also activated the Welcome Offer 200% bonus.
      https://poker.netbet.com/eu/promotions/promo_page/welcome/welcome

      If you have any more queries please do not hesitate to contact us.
      Kind regards,
      Roy
      Customer Support NetBet Poker
    • rompas
      rompas
      Moderator
      Moderator
      Joined: 12.02.2014 Posts: 2,770
      Hi,

      glad to hear it got solved finally :f_thumbsup: good luck at the tables

      Regards/Rompas