Error Login - Credentials

    • jmm88
      jmm88
      Silver
      Joined: 03.04.2012 Posts: 89
      Goodnight Poker Strategy
      I want to know if someone has this problem occurred in the last 3 weeks. In October 10 try to log into my account,and appeared the normal error of credentials ( your user name or password is incorrect ),kept trying several times and then decided to change my password, but the error still persisted .So I contact the technical support site, but they are not able figure out what the problem is, I was advised to change my password again and install the beta version. But the error still persists. The strange thing is that only happens in the Poker client server, if I log via browser in the main account (Firefox, Chrome, and IE). I am able to login without any problems with the same credentials.

      My cousin who also plays in the room has the same problem.

      I will appreciate your help and report if someone else will have this error occurred.
  • 10 replies
    • Lazza61
      Lazza61
      Headadmin
      Headadmin
      Joined: 23.03.2011 Posts: 9,578
      Hey jmm88,

      To be honest, I have never heard of a problem like yours. Have you been able to make any progress?

      Regards

      Laz
    • jmm88
      jmm88
      Silver
      Joined: 03.04.2012 Posts: 89
      Hi Lazza
      William Hill havent found a solution to my problem :( , they say its posible that my main account and poker account are desincronized. But i dont know that doesnt explain why my cousin has the same problem...
    • TinoLaan
      TinoLaan
      Bronze
      Joined: 12.10.2011 Posts: 6,411
      Hi jmm88,

      Sorry to hear about your troubles :(

      I also don't really have a clue what could cause these issues. I don't know what the solution could be either. Is it possible that it's a problem with the William Hill software? If so, perhaps un-installing and re-installing would help?

      Not sure if you've already tried this or if this will even do anything at all, but it's the only thing I can think of atm :)

      Either way, hopefully it'll be fixed soon!

      Regards,
      Tino
    • jmm88
      jmm88
      Silver
      Joined: 03.04.2012 Posts: 89
      Hi, I reopen this thread, to see if somebody has found a solution to this problem, William Hill Support never gave me a straight answer. Its a shame liked that place, but there has been 2 years, i am still doesn't know what happened.
    • microstraddler
      microstraddler
      Gold
      Joined: 05.12.2016 Posts: 127
      I know iPoker clients use flash as a platform and it seems like their website does not.
      Have you tried to re-install Adobe Flash? But I assume Tech Supp would recommend this?

      I guess it could also occur if the ports used by the client are clogged by something else.

      But weird if both you and your cousin have the same issue.


      Cheers!
    • Agiz19
      Agiz19
      Gold
      Joined: 19.03.2007 Posts: 1,119
      I had the similar problem, I could log in into browser client but not into desktop app, then I downloaded latest version from their site and run is as admin in win 7 environment ( I have win10) and then it worked, rlly stupid , you can try this and see if it works...
    • rompas
      rompas
      Moderator
      Moderator
      Joined: 12.02.2014 Posts: 2,601
      Have had this problems a few times, mainly during or right after software updates, most of the times its just to wait and try later, and it worked again... but if you have this problem constant , no idea whats wrong :f_cry:


      otherwise i can only recommened to update flash player and uninstall and install the client again, not all iPoker clients have a autoupdate of client so this advice is good to follow sometimes to be sure you will have the latest versions available

      Regards,
      Rompas
    • jmm88
      jmm88
      Silver
      Joined: 03.04.2012 Posts: 89
      Thanks guys for yours advices, i did update flash and run like administrator, but it doesnt work. But i found out that it doesnt work on web client either. If i login to my main account to sport betting or other casino game log in without problems, The error occur only in poker. The strange think is that both accounts are the same.
    • microstraddler
      microstraddler
      Gold
      Joined: 05.12.2016 Posts: 127
      Country Restrictions at William Hill
      Residents of Australia, Italy, Spain, Germany, Poland, Latvia and Ukraine can open an account with us, however access to certain products or services may be restricted.
      Maybe this?
    • jmm88
      jmm88
      Silver
      Joined: 03.04.2012 Posts: 89
      I didn't see Honduras at the list, but thanks i will ask to the support, if have something to do with that.