the live help does not seem much help as they dont seem to know much and sounds like going to have to wait 72 hours wich seems a crazy wait for a response. This is the conversation I had with 888 live chat regarding the matter...
Chat InformationPlease wait for a site operator to respond.
Chat InformationYou are now chatting with 'Jenny'
Jenny: Hi , this is Jenny from ; thanks for chatting with me.
I noticed you are in the cashier, let's get you playing......
Jenny: Hi there
Jenny: How are you?
you: im not in cashier?
Jenny: Please verify your username
you: my username is wreckedhero
you: my accounts temp disabled
you: ive sent ID but no email back yet
Jenny: did you upload documents?
you: yes I emailed my documents to the email address person on fone told me to email them to earlier
Jenny: 72hrs for response
you: yeah but thats crazy
you: why so long
you: its kinda putting me off wanting to deposit now
you: and also when they disabled my account, I was in middle of game in wich I was about to win
you: so cost me money
Jenny: I am sorry you feel that way however this is our time frame for this process
you: crazy that time frame, so basically u are pushing customers away
you: not good for business
you: I see similar complaints all over the forums
you: people with same problem
you: getting cut off in middle of game and then having to send numerous emails etc before resolved
you: will I get compensated for yous disconnecting me from game ? when I was chip leader and 1 of the cash and would won it
Jenny: You will need to email
support@888poker.com for further assistance regarding disconnection issues
you: the agent who did it should be responsible
you: and should not be blocking peoples accounts during play
you: before all this mess on, I was enjoying the site a lot
you: but this situation is leaving a bitter taste in my mouth
you: a big company like this should be emailing way before 72 hours, if I was on pokerstars I would get a response within the hour, but I left there for this site and now wondering why