Netbet crashing?

    • 8runo
      8runo
      Bronze
      Joined: 17.05.2015 Posts: 653
      Anyone else having problems today? I've played 3 x Twisters today, and for all 3, as the table opens, the software has crashed (but I can immediately re-open it and get in to the table without any problem). I dont ever recall having the software crash on me before....
  • 23 replies
    • 8runo
      8runo
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      Joined: 17.05.2015 Posts: 653
      Confirmed a fourth time (from 4 games played).

      I'm thinking that the table is opening ok and it is the twister spin animation that displays the prize pool amount that is causing the problem....
    • Lazza61
      Lazza61
      Headadmin
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      Joined: 23.03.2011 Posts: 9,488
      Hey 8runo,

      Is this problem still persisting?

      Regards

      Laz
    • 8runo
      8runo
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      Joined: 17.05.2015 Posts: 653
      Unfortunately yes :( But I presume its just my set-up with no-one else reporting the issue (It would be useful if anyone else who plays spins on netbet could confirm that they are not experiencing the same.....).
      It definitely seems to me (with the visible timing) to be triggered by the spin animation.....

      It stops me multitabling (I stagger my starts, but don't want to crash in a game that's already underway)...... indeed until yesterday, its stopped me playing on Netbet altogether - however yesterday I started again, playing the minimum I could (3x€5 twister) to get the 10 bonus points on pokerstrategy - netbet is my only means of earning strategypoints (I have accounts already at all your other sites).
    • 8runo
      8runo
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      Joined: 17.05.2015 Posts: 653
      Just checked on 2plus2 and it seems that its not just me - there are a few people reporting crashes on Windows 10 following a recent security update in the W10 software. It seems its iPoker wide and not just Netbet.
    • Lazza61
      Lazza61
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      Joined: 23.03.2011 Posts: 9,488
      Hey 8runo,

      It would be interesting to know if it affects the beta clients on other iPoker sites or if it's just the old clients.

      Regards

      Laz
    • 8runo
      8runo
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      Joined: 17.05.2015 Posts: 653
      The Netbet beta isn't live yet, so I cant check that and I dont have funds on any of the other ipoker skins (or have any of them downloaded). So someone else would need to check that for you....

      For me at least, the crash is 100% reproducable and consistent, so, as software maintenance goes, hopefully this will be a comparatively quick and simple fix (though its been about a week already...)
    • Lazza61
      Lazza61
      Headadmin
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      Joined: 23.03.2011 Posts: 9,488
      Originally posted by 8runo
      The Netbet beta isn't live yet, so I cant check that and I dont have funds on any of the other ipoker skins (or have any of them downloaded). So someone else would need to check that for you....

      For me at least, the crash is 100% reproducable and consistent, so, as software maintenance goes, hopefully this will be a comparatively quick and simple fix (though its been about a week already...)
      I have the beta Titan client but I'm running Vista so can't really check unfortunately. :f_frown:
    • tonypmm
      tonypmm
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      Joined: 11.01.2009 Posts: 3,854
      Whenever the Twister wheel animation crashes, it's usually an indicator of a Flash Player issue because the animation is a Flash file (swf).

      The staff of PKR (that uses Playtech software for casino games) has just acknowledged that there was a compatibility issue with a Flash Player update that was released around Christmas.

      Now, Adobe has issued another update that is again compatible with Playtech's software. Upgrading Flash Player specifically for Internet Explorer* from this Adobe's webpage must solve the problem for XP/7 users :f_thumbsup: (at least it did fix the slots that were broken). As PKR_Keith said, Win 8/10 users need to wait until Adobe releases an update for their OS.

      * If your default browser is not IE, then it's a different plugin from the one that your browser updates automatically. Playtech's old poker client, as well as the download casino and the side games, use IE scripts extensively so the Flash Player version that it uses is the one for IE.
    • 8runo
      8runo
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      Joined: 17.05.2015 Posts: 653
      Thanks Tony - sounds promising - just updating my flash - will let you know if it works.....
    • 8runo
      8runo
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      Joined: 17.05.2015 Posts: 653
      Unfortunately no success - it still crashed :(

      I didn't use your link (it was in russian), but got the latest flash player from the Adobe(UK) website - I presume your link wasn't a beta or anything?

      Thanks for trying though - I appreciate it :)

      EDIT My version is 20.0.0.267
    • tonypmm
      tonypmm
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      Joined: 11.01.2009 Posts: 3,854
      It should be 20.0.0.270. As said above, this update has been rolled out only for XP/7 yet; the 8/8.1/10 versions are coming out soon.

      The link to the English page is
      code:
      https://get.adobe.com/flashplayer/otherversions/

      but the PKR forum changed it to the Russian URL when I tried to post the link the normal way (i.e. there's a geolocation issue). This forum however doesn't change it: https://get.adobe.com/flashplayer/otherversions/
    • 8runo
      8runo
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      Joined: 17.05.2015 Posts: 653
      That's the same page I installed from - however I tried again - it uninstalled and reinstalled, but is still version 20.0.0.267 (NPAPI version - PPAPI version not installed)
    • 8runo
      8runo
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      Joined: 17.05.2015 Posts: 653
      This page lists the versions for me - 267 (which I have) is the Windows 10 version. 270 is the ActiveX version. Any ideas how I get that?

      EDIT Just finding the answer on google....
    • tonypmm
      tonypmm
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      Joined: 11.01.2009 Posts: 3,854
      You need to upgrade exactly the ActiveX version.
    • 8runo
      8runo
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      Joined: 17.05.2015 Posts: 653
      I cant work out how to do that :(

      I've followed the instructions here: https://www.youtube.com/watch?v=35IRC3lwkgQ but its 2013, so presumably out of date....

      At first (from Chrome) it reinstalled 267.
      So I tried from IE, and its embedded and doesn't seem to want to allow me to install any versions of Flash at all....
      (Need to switch my activex settings back now - Windows 10 is throwing a hissy fit at the security issues!!)
    • 8runo
      8runo
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      Joined: 17.05.2015 Posts: 653
      The 2p2 thread seems pretty confident its a Win10 update issue - http://forumserver.twoplustwo.com/28/internet-poker/unofficial-ipoker-thread-1153823/index65.html

      I don't want to undo a security update in order to play on Netbet (I'd rather play somewhere else instead)
    • tonypmm
      tonypmm
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      Joined: 11.01.2009 Posts: 3,854
      Win 8/10 users yet have to wait until Adobe releases an update for their OS. Until then, either undo the said security update or don't play, like you've said, or play on the new beta client if you have an account with one of the rooms that have rolled it out.
    • 8runo
      8runo
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      Joined: 17.05.2015 Posts: 653
      Cheers Tony - appreciate your efforts :)

      The beta client isn't available yet for Netbet (its been " ready and in final configurations for the login pages and banners" for over 4 months now!!). I have old accounts at all the other Pokerstrategy iPoker skins I think, presumably with no rakeback deals (and no Pokerstrategy points) - so I would be foolish to use any of them!

      I'm not prepared to undo security updates (the risks are high enough with the security updates in place!)
    • 8runo
      8runo
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      Joined: 17.05.2015 Posts: 653
      I've just started a Twister and it hasn't crashed :) First game this year that hasn't crashed :)

      Just double checked and my Flash is still version 267, so the fix must have come from iPoker I presume :)
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