starting capital

  • 11 replies
    • igyigyigy
      igyigyigy
      Bronze
      Joined: 22.04.2008 Posts: 38
      did you sent copy of your ID card to the support by e-mail? I don' know if it's everytime needen but I've had to do it.
    • Chiller3k
      Chiller3k
      Bronze
      Joined: 16.06.2007 Posts: 4,326
      Hi sergei77,

      Did you check your emails, maybe you have to send your ID first.
      If you already sent it it can take up to 96 hours until you'll get your 50$.
      Did you enter all required information in your profile
      Did you enter all required information in your poker account.
      Are you living in the USA (we can't send the money to players that are currently living in the USA)

      Maybe you should also check your tickets (right hand side)
      Maybe the support tried to contact you

      Best regards,
      Chiller3k
    • sergei77
      sergei77
      Basic
      Joined: 21.12.2008 Posts: 4
      hi all,

      i havn't recieved any mails from you so far.

      to which address do you me want to send my id?

      will an israeli driver license will be sufficent?

      is there anything else i can do to speed things up?

      best regards,

      sergei
    • Chiller3k
      Chiller3k
      Bronze
      Joined: 16.06.2007 Posts: 4,326
      Hey sergei77,

      if you didn't receive an email asking for your ID you don't have to send it.
      But maybe you could also check your spam-inbox.
      Maybe it's just because of Christmas that the transfer takes a little bit longer than usual.

      Best regards,
      Chiller3k
    • sergei77
      sergei77
      Basic
      Joined: 21.12.2008 Posts: 4
      Hi again,

      still nothing, havn't recieved my starting capital, or emails from you.

      is something with my registration is wrong?

      any other problem?

      if my id is needed just write the email and i will send it.

      Sergei
    • kukkiwonBG
      kukkiwonBG
      Bronze
      Joined: 27.07.2008 Posts: 4,494
      You send the ID and they will start needing it...
    • thunderbird56
      thunderbird56
      Bronze
      Joined: 02.12.2007 Posts: 2,179
      Hi sergei77,

      I recommend that you contact our Support directly via the ticket system (which can be found under HELP tab) as they're responsible for handling this matter.

      Best,
      thunder
    • sergei77
      sergei77
      Basic
      Joined: 21.12.2008 Posts: 4
      hi guys,

      well i have opened a ticket... hopefully it will worl out.

      thnks

      sergei
    • SoyCD
      SoyCD
      Bronze
      Joined: 20.02.2008 Posts: 6,356
      Hello sergei77

      I just checked your account and you should have received an ID check per E-mail (it was sent on the 23rd). If not then simply send a photo or scan of an ID such as a passport of drivers liscense in addition to proof of residence (e.g. gas or telephone bill) to security@pokerstrategy.com.

      Best regards,
      SoyCD
    • galina47
      galina47
      Bronze
      Joined: 28.12.2008 Posts: 1
      hi everyone. im waiting my starting capital too. 1 day already has been gone. does anyone knows that is it possible to withdraw after receive it. or how long i have to play before i can do withdraw
    • Chiller3k
      Chiller3k
      Bronze
      Joined: 16.06.2007 Posts: 4,326
      Originally posted by galina47
      hi everyone. im waiting my starting capital too. 1 day already has been gone. does anyone knows that is it possible to withdraw after receive it. or how long i have to play before i can do withdraw
      Hi galina47,

      Did you check your emails, maybe you have to send your ID first.
      If you already sent it it can take up to 96 hours until you'll get your 50$.
      Did you enter all required information in your profile
      Did you enter all required information in your poker account.
      Are you living in the USA (we can't send the money to players that are currently living in the USA)

      Maybe you should check your tickets (right hand side)
      Maybe the support tried to contact you

      In order to withdraw the money you'll have to clear it. The conditions differ from site to site. All that information should have been in the guide you used to register.

      Best regards,
      Chiller3k