Criminals from Betvictor casino (microgaming)

    • mlatasrb
      mlatasrb
      Gold
      Joined: 01.04.2012 Posts: 2,720
      Hi all,

      One week ago i have registered at Betvictor casino (microgaming network). I played around 100 hands, couldnt import hands at pokertracker, stopped playing and signed out, was searching for short time on web how to import hands in pt4, tried to log in again at betvictor, but i got a message that my account was closed permanently and around 150 euros which i deposited it stays with betvictor. I contacted support, asked what happend, they just wrote me that they permanently closed my account togethet with terms and conditions, without saying what did i do against T&C. I asked them again (politely all the time), if they could tell me at least the reason why my account is closed, so that i can try to explain it or to not do the same mistake again if i really made one, again i got only T&C. Then i read in detail T&C, they state that they have all the rights to close account and keep the funds if there is any suspicion about fraud activities. Then i asked them again to tell me what i did, and if they dont answer me, i will spread what they did to all my poker friends and on forums, so that they at least dont steal money from orher players. Finally i got answer, they said that they will do account verification, and if everything is fine they will reopen my account. I sent them copy of my Passport, copy of my skrill card, copy of skrill transaction which i used to deposit on betvictor. They said it is all fine, we need additionally bank statement where my address could be seen. I have sent it they said it is fine, but the address which you entered in betvictor is not the same as in your bank statement, so please send us your bank statement with the address which you used to register at betvictor. I told them that the address which i registered in betvictor is my previous address, i moved recently and still i am used to write my previous address so i made mistake typing my previous address. They answered it is all fine, but they still need the bank statement not older than 3 months where the same address as registered in betvictor could be seen. The account stays frozen (not anymore permanetely closed) until i provide a proof of my address. I explained again that it is not possible since i dont live there anymore and that i already sent them the bank statement with address where i live currently (the current address is 5 minutes walking from my previous address, so it is not other country which is not eligible on betvictor which i would understand as a real issue). They sent me again T&C only. I asked 2 more times, and 2 more times i got T&C. I told them that what they did for me is a criminal act, even though they have written so nice T&C so that they can legaly steal and do whatever, and i told them i give up my money, have fun with my money (surely again i got T&C as an answer)

      So at the end, they found the reason to close my account and keep funds. I admit my mistake for entering false address, but imagine i you would go to bank and first you register account then deposit money, and they say, we close your account and keep your money because you entered false address. But in banks they first ask you for Id, proof of address and then you are done with registering and can deposit.
  • 10 replies
    • GingerKid
      GingerKid
      Black
      Joined: 05.08.2007 Posts: 5,530
      I have never heard of betvictor casino, but after hearing this I will simply avoid it. Maybe you can still complain or pay a lawyer?
    • mbire
      mbire
      Bronze
      Joined: 25.06.2013 Posts: 1
      It is very weird that they did such a thing, maybe it is simply misunderstanding. I would visit my lawyer if I would be in that spot.
    • canad32
      canad32
      Bronze
      Joined: 19.01.2016 Posts: 29
      Very strange. I will also not play at betvictor. Good luck to you :f_drink:
    • mlatasrb
      mlatasrb
      Gold
      Joined: 01.04.2012 Posts: 2,720
      Originally posted by GingerKid
      I have never heard of betvictor casino, but after hearing this I will simply avoid it. Maybe you can still complain or pay a lawyer?
      I don't want to complain, also not to pay a lawyer. They stole around 150 euros, it is luckily not much money. If it would be more money, I would try more to get my money back, this way I dont want to spend more energy on that, just want to forget it and go on, avoid playing again on small casinos. I posted here not because I hope to get my money back, but to other people hear the story and hopefully not play at cheaters casino.
    • kavboj84
      kavboj84
      Gold
      Joined: 16.06.2011 Posts: 2,004
      Thanks for sharing the story I also will avoid betvictor in the future
    • arthurbentley
      arthurbentley
      Silver
      Joined: 12.10.2010 Posts: 234
      Get in touch with the UK Gambling Commission.
    • mlatasrb
      mlatasrb
      Gold
      Joined: 01.04.2012 Posts: 2,720
      Originally posted by arthurbentley
      Get in touch with the UK Gambling Commission.
      This is what is in their T&C:

      "If you remain unhappy with any resolution offered by us, You agree that the matter may be referred for adjudication by the Independent Betting Adjudication Service (IBAS) (this does not affect any right you have to bring a claim in court). IBAS’s telephone number is +44 207 347 5883. Further details about IBAS can be found on http://www.ibas-uk.com IBAS’s decision will be final as long as the full facts are presented by all parties concerned and You have agreed to be bound by the decision. An alternative Adjudication Service is available for non-UK customers, if you are a non-UK customer. You may choose for the matter to be referred to the Gibraltar Gambling Commissioner. Please refer to the Gambling page on the Government of Gibraltar website (http://www.gibraltar.gov.gi/internet-gaming) for further advice on how to do so."

      So It looks like I should contact gibraltar.gov to complain. Did somebody have experience with them, or heard if they have helped to anybody, do I need to pay something for the complaint?
    • mlatasrb
      mlatasrb
      Gold
      Joined: 01.04.2012 Posts: 2,720
      Lol, after going to the page http://www.gibraltar.gov.gi/internet-gaming
      it says page not found. So it is the only way to complain, but they have a bug.
    • AApoKKer
      AApoKKer
      Bronze
      Joined: 23.09.2015 Posts: 33
      Betvictor casino ? Never heard of it and don't want to known it now. Thanks for sharing :f_drink:
    • AlvisR
      AlvisR
      Bronze
      Joined: 27.02.2009 Posts: 656
      i got there 10$ freee no deposit 6 years ago :f_love: