No connectivity in the new (desktop) client

    • Moudilho
      Moudilho
      Bronze
      Joined: 26.04.2012 Posts: 8
      When I start the software, I immediately get this:
      https://onedrive.live.com/redir?resid=70650085F95C5BAB!452&authkey=!AMMOHE0rDnSGfGY&v=3&ithint=photo%2cpng
      I press OK, the room opens telling me I have no internet connection, and I can't log in.
      This has been happening since the day I downloaded the new client, installed/reinstalled several times.
      It's Windows 10 x64, updated automatically.
      Could the moderator please interview Winner Poker about this?
      Cheers..
  • 3 replies
    • Lazza61
      Lazza61
      Headadmin
      Headadmin
      Joined: 23.03.2011 Posts: 9,245
      Hey Moudilho,

      I have just downloaded the new client and it works fine for me. Unfortunately the link is not viewable so you will need to contact Winner support at poker@winner.com or through the Live Chat.

      Is you Winner client Version number 16.1.8.4?

      Regards

      Laz
    • Moudilho
      Moudilho
      Bronze
      Joined: 26.04.2012 Posts: 8
      Thanks, will do that, tomorrow maybe. I've written to casino@winner.com (reply style) about this but nobody wants to take an extra step these days, it seems.
      The message says "The ordinal 4540 could not be located in the dynamic link library C:\Users\...\data\OpenSSL\ssleay32.dll".
      Yes, that's the version number shown at the top.
      Best regards, thanks for the info.
    • Lazza61
      Lazza61
      Headadmin
      Headadmin
      Joined: 23.03.2011 Posts: 9,245
      Originally posted by Moudilho
      Thanks, will do that, tomorrow maybe. I've written to casino@winner.com (reply style) about this but nobody wants to take an extra step these days, it seems.
      The message says "The ordinal 4540 could not be located in the dynamic link library C:\Users\...\data\OpenSSL\ssleay32.dll".
      Yes, that's the version number shown at the top.
      Best regards, thanks for the info.
      No problem. :f_drink: Let us know how you go.