Ladbrokes support is great

    • Katavich
      Katavich
      Bronze
      Joined: 16.07.2008 Posts: 176
      yesterday my PC went crazy when I installed some software, couldn't restore and I couldn't access on most of the things and only solution was reinstall OS, and I forgotten to save Ladbrokes pass somewhere. I send e-mail in 1AM GMT yesterday to ask them for my pass because that is the only way to retrieve pass at Ladbrokes, hopping to get my pass until Monday. When I woke up I was surprised that they answered within 2 hours at Sunday, and I needed to call them to get my pass. I speak badly English and I must say that customer service is very fast, very friendly and PATIENT (I needed to spell my username, needed to record it, it was very funny :D :D :D )

      + for ladbrokes. ;)

      Ps. sorry for my English
  • 2 replies
    • darkonebg
      darkonebg
      Headadmin
      Headadmin
      Joined: 17.01.2008 Posts: 9,508
      [quote]Originally posted by darkonebg

      [b]No waiting time[/b]
      At least Ladbrokes is good in one thing, customer service. My bonus and withdrawal requests were done in 6 hours(on a weekend day!).[/quote]Yup.
    • Cagey75
      Cagey75
      Bronze
      Joined: 22.07.2008 Posts: 96
      I haven't found them as helpful tbh.

      When they made the switch to micro gaming I made a deposit, hadn't done so in a while as I was fed up of Laddies. When I tried transfering from Sportsbook, where the money was deposited as per usual, the software refused to transfer to poker. And it remained like that for 6hrs. I e-mailed, rang and went on Live and none of them could sort if for me, kept telling me to 'check back later and it 'might' be sorted' .... The 'helpful' rep on Live chat service even cut me off chat when I insisted someone sort it for me, as I deposited that day specifically to play their 'celebration' 10K mtt. I missed out on it because of their mess up with transfers.

      Fail IMO. You must've got them on a really good day. I still like playing their as I like the micro gaming tables, but I have no love for their 'support'