Blocked accounts

  • 8 replies
    • SoyCD
      SoyCD
      Bronze
      Joined: 20.02.2008 Posts: 6,356
      Hello Shreder55,

      I don't see your account as having transferred any friends so I can't really help.

      If their accounts were closed it was probably due to them having failed the security checks.

      Best regards
      SoyCD
    • Shreder55
      Shreder55
      Basic
      Joined: 10.12.2008 Posts: 7
      What is the security check?
      I'm talking about Tarnegolet70 and NargilaK
      May they blocked cause they logged from the same computer? ( Tarnegolet70 created on another computer and I'm talking about 2 different persons)
      Can you help 'em? The tickets dont works well and they dont get answer from the security.
    • Shreder55
      Shreder55
      Basic
      Joined: 10.12.2008 Posts: 7
      Tarnegolet70 was about to send Passport copy but blocked/
    • Shreder55
      Shreder55
      Basic
      Joined: 10.12.2008 Posts: 7
      They send some tickets and mail but still no answer
      Can someone help 'em?
      I'm talking about my friends that just started playing and never got no deposit bonus but maybe did mistake on loggingin from the same computer( not creating the accounts drom the same comp.)
    • Shreder55
      Shreder55
      Basic
      Joined: 10.12.2008 Posts: 7
      I dont understand. Is I and my friends just ignored or what?
      Didnt do something wrong and didnt get any capital .
      What is the problem?
    • Chiller3k
      Chiller3k
      Bronze
      Joined: 16.06.2007 Posts: 4,326
      Hi Shreder55,

      please stop spaming... It's not like you'll get your answer faster that way...
      Regarding the topic: We can't help you (nor your friends) with this problem in the forum. Please tell them to contact our support via ticket (and yes this also works if you aren't logged in) and wait for a reply. It may take 1 or 2 days till our support answers. But till now our support never ignored a ticket and they never deleted accounts without a reason either.

      Best regards,
      Chiller3k
    • Shreder55
      Shreder55
      Basic
      Joined: 10.12.2008 Posts: 7
      I really dont try to spam .
      Look, they both wait around 4 days to answer and nothing=\
    • Chiller3k
      Chiller3k
      Bronze
      Joined: 16.06.2007 Posts: 4,326
      Well I'm sorry to hear that but there is nothing I could do about it.