Unable to execute query

  • 9 replies
    • VorpalF2F
      VorpalF2F
      Super Moderator
      Super Moderator
      Joined: 02.09.2010 Posts: 9,491
      What query are you trying to execute?


      VS
    • pokerplayernumber1
      pokerplayernumber1
      Gold
      Joined: 05.06.2010 Posts: 233
      Trying to view basic stats/ results.
    • VorpalF2F
      VorpalF2F
      Super Moderator
      Super Moderator
      Joined: 02.09.2010 Posts: 9,491
      Originally posted by pokerplayernumber1
      Trying to view basic stats/ results.
      I would like to help, but that is not enough detail.

      First, set the report conditions
      :diamond:   Cash games or tournaments?
      :diamond:   On the main page, check that the right button is select -- $ or T
      :diamond:   Click the "View Stats" button

      Now, clear all your filters
      :diamond:   On the left hand side, click the item that says Clear All Filters Above
      :diamond:   Look further down and make sure it says "No Quick Filter" in the bottom section.

      Now, choose a report
      Use the "Report" drop-down and choose "Overview"

      Display the results
      On the right-hand side, on the top row of buttons click the "Results" button
      On the right-hand side, on the bottom row of buttons, click "Basic" and "By Stake" or "By Buy-In"

      View the Results
      Click "Refresh" on the top right-hand side of the page.

      Does this report show correctly?

      Do the following while playing
      Click the "Get Hands While Playing" button
      Does your HUD work?
      Are hands being imported into your database correctly? To check this, click on the "Play Poker" button, then click on "View Today's Hands".
      Also click on "View Import Status" and look for messages.

      You may have a problem with your database:
      See the Database Management Guide on PokerTracker's website.

      You can also contact their support team.

      Best of luck,
      VS
    • pokerplayernumber1
      pokerplayernumber1
      Gold
      Joined: 05.06.2010 Posts: 233
      Hi VorpalF2F,

      :diamond: Cash games or tournaments?
      Both
      :diamond: On the main page, check that the right button is select -- $ or T
      It is
      :diamond: Click the "View Stats" button
      I did
      :diamond: On the left hand side, click the item that says Clear All Filters Above
      No filters
      :diamond: Look further down and make sure it says "No Quick Filter" in the bottom section.
      It do

      Then I did as you said but
      Does this report show correctly?

      Nope with my nickname selected, other players do work

      Does your HUD work?
      Are hands being imported into your database correctly? To check this, click on the "Play Poker" button, then click on "View Today's Hands".
      Also click on "View Import Status" and look for messages.

      HUD is working, hands are imported correctly, messages are good.
      I can see my last hands at play poker- my hands.

      So database works fine I guess.

      I will try to reenter the username and if that not work I will contact support team.
      I actually thought some rep is active here.

      My stats


      Other player stats


      Thanks

      Gl :f_drink:
    • VorpalF2F
      VorpalF2F
      Super Moderator
      Super Moderator
      Joined: 02.09.2010 Posts: 9,491
      Hi pokerplayernumber1,
      In the top image above, the "Player" dropdown is blank.
      If it really is blank use the drop-down to select your screen name.

      Yes, PokerTracker still has a rep here, however the rep might not work weekends. If they don't reply in a few days, contact there support.

      All the best,
      VS
    • PokerTracker
      PokerTracker
      Gold
      Joined: 07.06.2011 Posts: 679
      You are using an old version of PokerTracker 4 so please update to the latest version here:

      Download PokerTracker 4

      If the trouble persists after updating then this "more than one row" error message can have a number of causes so please reproduce this problem and send your log file to us in a Support Ticket so we can see the full details of the error:

      Guide: How to Create & Submit a PokerTracker4.log File

      - Rob
    • pokerplayernumber1
      pokerplayernumber1
      Gold
      Joined: 05.06.2010 Posts: 233
      Hi guys,

      So I updated pokertracker and deleted database and created new one and it finally seems working :f_thumbsup:

      Thanks

      Gl:f_drink:
    • VorpalF2F
      VorpalF2F
      Super Moderator
      Super Moderator
      Joined: 02.09.2010 Posts: 9,491
      That is good to hear!

      Thanks for letting us know...
      VS
    • pokerplayernumber1
      pokerplayernumber1
      Gold
      Joined: 05.06.2010 Posts: 233
      Hi VorpalF2F,

      Yep, I did want to delete it anyway and play without hud, because all I'm doing is looking at stats and I'm missing action.

      So yesterday I decided.

      Gl :f_drink: