Someone has been on my Account

    • CareyBizzle
      CareyBizzle
      Bronze
      Joined: 06.02.2009 Posts: 21
      I need help..

      I made a ticket, etc. But I need your opinion on what I should do..

      I was in Chester for a week, I came back a a couple of days ago and I played some Poker today on Full Tilt using my Account, to find I've got no money. Nothing.

      I havn't been on Poker when I was at Chester, and I left with about 25-30$ there.


      Full Tilt won't help me and now I'm stuck.. Any ideas what to do..?

      Thanks
  • 5 replies
    • TheBu11d0g
      TheBu11d0g
      Bronze
      Joined: 25.07.2008 Posts: 2,019
      First things first, change every single password for more secure ones.

      Regards,

      -Steve
    • CareyBizzle
      CareyBizzle
      Bronze
      Joined: 06.02.2009 Posts: 21
      Well yeah, obviously I did that.. Followed by a Virus Scan which found PartyPoker viruses..
    • TheBu11d0g
      TheBu11d0g
      Bronze
      Joined: 25.07.2008 Posts: 2,019
      Thats strange as i have never had a party poker virus found in all the times i've been using them. I cant see that being the reason why your account was hacked though.

      As for FTP, surely the security department can do an investigation to see when the money was lost or transferred. That way if they give you specific dates that it happened and you can prove you was in Chester and nowhere near the computer in question then you will have a case for taking the investigation further and a possible refund of monies.

      Regards,

      -Steve
    • Chiller3k
      Chiller3k
      Bronze
      Joined: 16.06.2007 Posts: 4,326
      Hi CareyBizzle,

      I'm very sorry to hear that.
      Maybe you could do the following:
      Log into FTP and click Security -> check my Login History.
      And check if there are any logins from an other region or country.
      Or if there were any logins during the time you were in Chester

      Best regards,
      Chiller3k
    • kingdippy2008
      kingdippy2008
      Bronze
      Joined: 30.08.2008 Posts: 2,107
      Chiller: U mean Carey right?! lol im sure he will recognise your speaking to him.

      Yes as Steve said Carey, contact Full Tilt support and Security.
      support@fulltiltpoker.com
      security@fulltiltpoker.com

      They will review the transaction history over the last few days and do a thorough investigation. Im not usually one to talk about full tilt well because they closed my account but they do respect the security of there players.

      Regards and Good Luck
      -Kingdippy