No respones to my Ticket been over 14 days

    • PidKoker
      PidKoker
      Global
      Joined: 03.06.2008 Posts: 416
      Is something up with the system or something because its been over 2 weeks since my brother has gotten a response from PS about his account being deactivated wtf is up with that?
  • 2 replies
    • TheBu11d0g
      TheBu11d0g
      Bronze
      Joined: 25.07.2008 Posts: 2,019
      Hey PidKoker,

      I know PS have been having quite a few problems with the site lately so maybe this i why your brothers ticket has remained unanswered. Also has he checked his spam folder or checked to see if there is a ticket waiting for him here on PS.

      Failing this, he could try writing to the customer service team again.

      Regards,
      -Steve
    • SoyCD
      SoyCD
      Bronze
      Joined: 20.02.2008 Posts: 6,356
      Hello PidKoker,

      This more likely has something to do with the support not being able to answer questions about other peoples accounts due to data privacy reasons. If you brother's account was closed due to security related issues he will probably have gotten an e-mail regarding the problem of them not being able to give specific details on the closure itself.

      I will try to contact our support though and see what can be done.

      Best regards
      SoyCD