How long till i get a respond?

    • JCroasdale
      JCroasdale
      Basic
      Joined: 14.03.2009 Posts: 8
      so i just recieved a ticket saying that my 50$ thingy would not go into pokerstars so i have to chose a new platform. I have put the account details into the ticket and sent back. How long till i hear back from them ?
  • 3 replies
    • TheBu11d0g
      TheBu11d0g
      Bronze
      Joined: 25.07.2008 Posts: 2,019
      Hey JC,

      It should hopefully be sorted out within 48 hours although in some situations it may take longer.

      Regards,
      -steve
    • SoyCD
      SoyCD
      Bronze
      Joined: 20.02.2008 Posts: 6,356
      Hello JCroasdale,

      It usually takes around 1-2 days until the support processes your request. Although as I already stated in your other thread - I hope you used our download link & followed the instructions - because otherwise you won't be able to receive money at Full tilt either.

      Best regards
      SoyCD
    • Hilikus09
      Hilikus09
      Bronze
      Joined: 09.02.2009 Posts: 13
      Greetings.

      Actually the same thing happened to my friend. He also sent the confirmation details but had no answer at all from pokerstrategy, even after a second contact.

      Can you please look into it? (He's my only referred friend on pokerstrategy, shouldn't be hard to see who he is).

      Regards.