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Payout marked as paid but money not recieved.

    • suvalgysiu
      suvalgysiu
      Bronze
      Joined: 09.06.2007 Posts: 307
      On April 15 3 payouts were marked as paid: $55, $60 and another for $55. However, I only recieved $115 in my poker account, meaning one $55 has not been paid, even though it's marked so.
  • 5 replies
    • suvalgysiu
      suvalgysiu
      Bronze
      Joined: 09.06.2007 Posts: 307
      Can I get a reply on this? I wrote a ticket to support - no answer. I'm sure by now someone from PokerStrategy has read this message.
    • cannell555
      cannell555
      Bronze
      Joined: 06.03.2008 Posts: 2,410
      Hi suvalgysiu,

      We can't look into your account, so theres nothing we can do here. It's just a case of waiting for a reply ticket from support.

      Sorry,
      Stiev
    • suvalgysiu
      suvalgysiu
      Bronze
      Joined: 09.06.2007 Posts: 307
      It happened again! I just recieved $145 into my Party account, even though 3 were marked as paid:

      65 USD PartyPoker 24 Apr 09
      50 USD PartyPoker 24 Apr 09
      80 USD PartyPoker 24 Apr 09

      So the 50 USD was not recieved.

      So currently PokerStrategy owes me $50 + $55 = $105.

      I also have a pending payout for $200 since April 02.

      200 USD PartyPoker 02 Apr 09

      What in the world is going on here??!
    • SoyCD
      SoyCD
      Bronze
      Joined: 20.02.2008 Posts: 6,356
      Hey suvalgysiu,

      Please report this to the support as well. Due to the new system I can't really track what happened from here - which is why the support will need to investigate. If there was an error in transfer amounts they will be able to trace it and fix it.

      Best regards
      SoyCD
    • raidov
      raidov
      Bronze
      Joined: 28.12.2007 Posts: 6
      Same thing has happened to me.

      It says that payout was made to PartyPoker on 25 Mar 09, but I haven't recieved anything X(