Not receive 50$

    • Janiis1
      Janiis1
      Bronze
      Joined: 06.04.2009 Posts: 2
      Hallo! When I got my bonuss 50$? I to realize all needs, but in my PokerStars accont I dont see my bonuss. I complete quiz and register in PokerStars one week ago. :diamond:
  • 4 replies
    • martisPS
      martisPS
      Bronze
      Joined: 14.04.2009 Posts: 65
      do you send a security check ? if yes so i am waiting 4 days now too ;]
    • EagleStar88
      EagleStar88
      Bronze
      Joined: 06.10.2008 Posts: 7,359
      Hi both,

      Have you checked your emails, including any spam folders/filters, sometimes we write to ask that you provide additional ID.

      If you have already sent ID, it can sometimes take up to 96 hours until you'll receive the $50 starting capital in your poker site account. In the interim time, please ensure that:

      > You have entered all the required information in your profile page;
      > You have completed all the required information in your poker site account;
      > You have checked your support tickets as sometimes we try to contact you this way;

      Please note that for legal reasons we are unable to provide starting capitals to anyone living in the U.S.A.

      Please be patient in waiting for the money, this will be sent as soon as possible. In the meantime feel free to explore our forum and read up on the strategy guides already available to you. Further strategy will become available to you as soon as you start playing poker through your linked account.

      Best regards,


      Bart
    • Janiis1
      Janiis1
      Bronze
      Joined: 06.04.2009 Posts: 2
      I pased quiz, I register in poker room, I write ID, I takes all but money dont to reach me.
    • Chiller3k
      Chiller3k
      Bronze
      Joined: 16.06.2007 Posts: 4,326
      Hi Janiis1,

      please contact our support.
      They should be able to help you with your problem.

      Best regards,
      Chiller3k