Missing bonus

    • Killersting
      Killersting
      Bronze
      Joined: 23.03.2009 Posts: 1
      I have passed the quiz last week and i haven't got my bonus yet. How long shall i wait? I made a profile on pokerstars and i have followed the guide and put in the campain code and my profilename. My pokername is Pokerfuz on pokerstars.
  • 2 replies
    • TheBu11d0g
      TheBu11d0g
      Bronze
      Joined: 25.07.2008 Posts: 2,019
      Hi Killersting,

      Have you checked your emails, including any spam folders/filters, sometimes we write to ask that you provide additional ID.

      If you have already sent ID, it can sometimes take up to 96 hours until you'll receive the $50 starting capital in your poker site account. In the interim time, please ensure that:

      > You have entered all the required information in your profile page;
      > You have completed all the required information in your poker site account;
      > You have checked your support tickets as sometimes we try to contact you this way;

      Please note that for legal reasons we are unable to provide starting capitals to anyone living in the U.S.A.

      Please be patient in waiting for the money, this will be sent as soon as possible. In the meantime feel free to explore our forum and read up on the strategy guides already available to you. Further strategy will become available to you as soon as you start playing poker through your linked account.

      Best regards,
      -Steve
    • SoyCD
      SoyCD
      Bronze
      Joined: 20.02.2008 Posts: 6,356
      Hello Killersting,

      Our support wrote you a ticket around 3 days ago with all of the information. You can check your tickets here: http://www.pokerstrategy.com/help/

      Best regards
      SoyCD