Account at Pokerstars not tracked :(

    • Rakoth666
      Rakoth666
      Bronze
      Joined: 01.01.2009 Posts: 45
      Hey, i started an account on Stars and when i first deposited i entered the Stars50 code, unfortunatelly i don't see any strategy points for the days i have played there (first 5 days of May I think), have i done anything wrong?

      The problem is that i want to deposit more there but i can't if my account isn't tracked :(
  • 7 replies
    • SoyCD
      SoyCD
      Bronze
      Joined: 20.02.2008 Posts: 6,356
      Hello Rakoth666,

      The most important thing about creating a tracked PokerStars account is following our download instructions - so using our download link and the marketing code (the bonus code Stars50 is sadly not enough).

      You also have to have information sharing enabled, so check the guide to see if you did everything: http://www.pokerstrategy.com/poker-stars/download

      The PokerStars support will also be able to tell you if you are tracked correctly if you ask them per email.

      Best regards
      SoyCD
    • Rakoth666
      Rakoth666
      Bronze
      Joined: 01.01.2009 Posts: 45
      Unfortunately i completely missed the marketing code part :(

      Is there any way of adding this after my initial sign up, or my Stars account is doomed of never been tracked to PS?
    • SoyCD
      SoyCD
      Bronze
      Joined: 20.02.2008 Posts: 6,356
      Originally posted by Rakoth666
      Unfortunately i completely missed the marketing code part :(

      Is there any way of adding this after my initial sign up, or my Stars account is doomed of never been tracked to PS?
      I'm afraid that the situation is quite bleak :(

      PokerStars is not known for re-tracking or fixing the tracking. The responsible department is affiliate@pokerstars.com I believe - but they are quite stubborn ;)

      Best regards
      SoyCD
    • Rakoth666
      Rakoth666
      Bronze
      Joined: 01.01.2009 Posts: 45
      Thanks for the replies, i'll give it a shot anyway ;)
    • c4lyps0
      c4lyps0
      Bronze
      Joined: 25.08.2008 Posts: 91
      Please, write here what they will say. I'm in the same boat. Love Stars and want to re-track my account to pokerstrategy if it's possible at all.
    • Rakoth666
      Rakoth666
      Bronze
      Joined: 01.01.2009 Posts: 45
      Hello Andreas,

      Thank you for your email. We are very happy to have entered into a
      partnership with PokerStrategy recently. Unfortunately the
      partnership does not extend to already existing player accounts. We
      are aware that you already have an account with us prior to the start
      of this partnership, therefore you cannot collect points with
      PokerStrategy.

      Please check out our VIP Club, which provides many valuable options for
      the points you may have already earned with us. Full details on the VIP
      Club can be found at http://www.pokerstars.com/vip/

      We also offer regular deposit bonuses, freerolls and other promotions
      for our existing players.

      Thank you for your understanding in this matter.

      Regards,

      Ruben
      PokerStars Support Team


      Pwnt :(
      Stupid of them because i clearly stated that I won't re-deposit there if I can't have a tracked account.
    • c4lyps0
      c4lyps0
      Bronze
      Joined: 25.08.2008 Posts: 91
      Oh well... :f_cry:

      Thx for posting their reply, Rakoth.