i haven't recived my starting capital

    • Ganezu
      Ganezu
      Bronze
      Joined: 29.05.2009 Posts: 1
      i sent my ID check 4 days ago and i didn't recived my starting capital. Do i have to send my ID check again ?
  • 4 replies
    • SoyCD
      SoyCD
      Bronze
      Joined: 20.02.2008 Posts: 6,356
      Hello Ganezu,

      It seems like your ID check has already been verified - and your account was placed on the transfer list. Since it hasn't arrived yet I suggest you contact the support via the ticket system and ask them what is going on: http://www.pokerstrategy.com/home/support/

      Best regards
      SoyCD
    • smartenough
      smartenough
      Bronze
      Joined: 02.06.2009 Posts: 1
      same problem too
    • Quku
      Quku
      Bronze
      Joined: 28.05.2009 Posts: 1
      i did everything already 7 days ago and still nothing. Just checked my ID verification and everything seems to be ok. What should i do? Write a ticket?
    • EagleStar88
      EagleStar88
      Bronze
      Joined: 06.10.2008 Posts: 7,359
      Originally posted by Quku
      i did everything already 7 days ago and still nothing. Just checked my ID verification and everything seems to be ok. What should i do? Write a ticket?
      Hi Quku,

      Have you checked your emails, including any spam folders/filters, sometimes we write to ask that you provide additional ID.

      If you have already sent ID, it can sometimes take up to 96 hours until you'll receive the $50 starting capital in your poker site account. In the interim time, please ensure that:

      > You have entered all the required information in your profile page;
      > You have completed all the required information in your poker site account;
      > You have checked your support tickets as sometimes we try to contact you this way;

      Please note that for legal reasons we are unable to provide starting capitals to anyone living in the U.S.A.

      Please be patient in waiting for the money, this will be sent as soon as possible. In the meantime feel free to explore our forum and read up on the strategy guides already available to you. Further strategy will become available to you as soon as you start playing poker through your linked account.

      Best regards,


      Bart