No money after 72h

  • 6 replies
    • TheBu11d0g
      TheBu11d0g
      Bronze
      Joined: 25.07.2008 Posts: 2,019
      Hello nurmalna,

      Have you checked your emails, including any spam folders/filters, sometimes we write to ask that you provide additional ID.

      If you have already sent ID, it can sometimes take up to 96 hours until you'll receive the $50 starting capital in your poker site account. In the interim time, please ensure that:

      > You have entered all the required information in your profile page;
      > You have completed all the required information in your poker site account;
      > You have checked your support tickets as sometimes we try to contact you this way;

      Please note that for legal reasons we are unable to provide starting capitals to anyone living in the U.S.A.

      Please be patient in waiting for the money, this will be sent as soon as possible. In the meantime feel free to explore our forum and read up on the strategy guides already available to you. Further strategy will become available to you as soon as you start playing poker through your linked account.

      Best regards,
      -Steve
    • nurmalna
      nurmalna
      Bronze
      Joined: 31.05.2009 Posts: 61
      I haven`t still recieved the money. I would like to know what is the problem.
    • TheBu11d0g
      TheBu11d0g
      Bronze
      Joined: 25.07.2008 Posts: 2,019
      Hello nurmalna,

      If you have followed every step that i recommended in my previous post then i would suggest you contact Customer Support via our ticket system as i dont have access to your account or personal details.

      Kind Regards,
      -Steve
    • nurmalna
      nurmalna
      Bronze
      Joined: 31.05.2009 Posts: 61
      Ty, i `ll do it!
    • alex919191
      alex919191
      Global
      Joined: 06.06.2009 Posts: 7
      I haven`t still recieved the money. I would like to know what is the problem.
    • TheBu11d0g
      TheBu11d0g
      Bronze
      Joined: 25.07.2008 Posts: 2,019
      Hello alex919191,

      Have you checked your emails, including any spam folders/filters, sometimes we write to ask that you provide additional ID.

      If you have already sent ID, it can sometimes take up to 96 hours until you'll receive the $50 starting capital in your poker site account. In the interim time, please ensure that:

      > You have entered all the required information in your profile page;
      > You have completed all the required information in your poker site account;
      > You have checked your support tickets as sometimes we try to contact you this way;

      Please note that for legal reasons we are unable to provide starting capitals to anyone living in the U.S.A.

      Please be patient in waiting for the money, this will be sent as soon as possible. In the meantime feel free to explore our forum and read up on the strategy guides already available to you. Further strategy will become available to you as soon as you start playing poker through your linked account.

      Best regards,
      -Steve