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i didnt get the starting capital

  • 7 replies
    • SheepMoose
      Joined: 15.01.2009 Posts: 854
      Did you complete an ID check?
    • dirtttttt
      Joined: 17.06.2009 Posts: 17
      Hei i have a question to. I sent an ID check a few days ago and i received an email stating that i have to scan my id card on both sides + i have to make take a photo of me holding the ID card in my hand + proof of my residence. A photo of me holding the ID card??????????? What's going on??? It says that the photo has to be very clear... now i need to borrow a 10 MP camera so that the photo will be clear??? because I don't have a camera except the one from my mobile phone. I really don't know what to say about this...

      The ticket i received said that they didn't get any id check from me and that i need to send an additional scan of phone bill or other proof of residence. And the email said that i need to send the ID scan (both sides although one side is blank) and a photo of me holding my id card in my hand ( a clear image). The ticket said one thing the email another.

      Did any of you guys had to take a photo holding you id card next to your face? I am not very confortable with this. :-s
    • Frakystar
      Joined: 14.06.2009 Posts: 2
      I have complete all the steps for my starting capital at pokerstars.
      but i didnt get a request for an ID check...

      can someone tell me what is going on?
      i pass the quiz a week ago, and get the ticket 5 days ago...

      plese can i get an answer!
    • hepcat
      Joined: 21.03.2008 Posts: 5,361
      Have you checked you're junk mail? an ID check can sometimes go to that of some reason.

      Otherwise i sugest that you contact the support with a ticket.
    • biyakers
      Joined: 18.06.2009 Posts: 21
      me too.. please help us.. ?( ?( ?( ?(
    • kingdippy2008
      Joined: 30.08.2008 Posts: 2,107
      Hi Guys,

      Please remember to check to see wether support have tried to contact you via a ticket - check for them here: You can also make tickets as they will be able to help you more than forum mods and members :)

      Also check your inbox to see if you need to complete and id check - check junk mail as some email filter may see the mail as junk/spam.

      The capital may take 96 working! hours to get to you :)

      Best wishes,

    • SoyCD
      Joined: 20.02.2008 Posts: 6,356
      Hello al3xb3b3 & everyone else,

      You should have received an ID check per E-mail. If not then simply send a photo or scan of an ID such as a passport of drivers liscense in addition to proof of residence (e.g. gas or telephone bill) to

      Best regards,