Help

    • PaharuDeFier
      PaharuDeFier
      Basic
      Joined: 01.07.2009 Posts: 2
      hy there .. i have a probleme .. i`ve completed the qiuz ( at 02.07.09 ) and i don`t now why those 50$ didn`t came to my pokerstars account . the kit was downloaded from the pokerstrategy.com ( green icon ) can u help me ?
  • 2 replies
    • kingdippy2008
      kingdippy2008
      Bronze
      Joined: 30.08.2008 Posts: 2,107
      Hello PaharuDeFier,

      Welcome to Pokerstrategy!

      -Have you recieved an id check in the mail? Please check your inbox and junk mail as well. You can send a copy of your id here : security@pokerstrategy.com An id check may be nessecary as it stops people from creating multiple accounts.

      -Are you from the USA? Due to the legal status in the USA, the starting capital will not be available if you are living there.

      -Have you checked your tickets from support? http://www.pokerstrategy.com/home/support
      Support may have tried to contact you about any problems with the starting capital. It is also possible to create a ticket to support here :)

      Also note that the capital can take up to 96 WORKING hours to get to you. Your id might need to be checked and your payment has to be processed.

      Regards,

      -Jack
    • SoyCD
      SoyCD
      Bronze
      Joined: 20.02.2008 Posts: 6,356
      Hello PaharuDeFier,

      It seems like our suport has written you a ticket via the ticket system; http://www.pokerstrategy.com/home/support/

      Please follow the instructions in the ticket and reply to it when you have done so!

      Best regards
      SoyCD