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Did I have to download the software from the link you gave?

    • SSSousa
      Joined: 06.07.2009 Posts: 2
      I completed the quiz and i chose pokerstars to receive the bonus. I already had the software installd on my pc. Did i have to use the link you gave me to download the software? Or could i create a new account on the already existing one?
  • 2 replies
    • kingdippy2008
      Joined: 30.08.2008 Posts: 2,107
      Hi SSSousa,

      Looking at that you have to uninstall and download via the link. You also have to delete internet browsing cookies.


    • dadude77
      Joined: 26.10.2008 Posts: 1,516

      You cannot receive the bonus on a platform which you have previously had an account on, which seems like the case. Please choose another platform from this page. (Make sure its a platform you do not already have installed, or have an account on ;) ) and follow the instructions exactly there. And then write a ticket to our support system in the "help" section of the bar up above, telling them that you needed to pick another platform as you already had an account on Pokerstars.

      Good luck and I hope to see you around the forum soon!,