pokerstars denied my bankroll

  • 3 replies
    • Just4bet
      Just4bet
      Bronze
      Joined: 19.07.2009 Posts: 20
      WOW How is thet posible ?
    • SoyCD
      SoyCD
      Bronze
      Joined: 20.02.2008 Posts: 6,356
      Hello martinoj,

      Most common reason out of which PokerStars denies starting capital is the existence of previous accounts since even previous playmoney accounts will make you ineligible for receiving the starting capital.

      Best regards
      SoyCD
    • Monkeye
      Monkeye
      Bronze
      Joined: 14.07.2009 Posts: 1,201
      Maybe you must phone them.

      Deposit Assistance Department
      If you have any problems making a real money deposit in the Cashier, PokerStars can help you, with our Deposit Assistance Department (DAD) feature. If a deposit you are trying to make is declined or refused, a pop up box will appear. Simply enter your phone number and a time when it’s convenient for us to contact you. We will then call you to help get your deposit approved. If you don’t get a pop up, simply email dad@pokerstars.com, with ‘Phone Request’ in the subject line, and a time when we can call you.

      Please note that DAD is only available in English and Spanish languages.