How many days takes Moneybookers to unlock an account?

    • Moulderick
      Moulderick
      Bronze
      Joined: 26.01.2009 Posts: 601
      I oppened an account 9 days ago, send the documents they requested but my account still locked. Moneybookers doesn't even answer my e-mails. Is this normal?

      Does this happen to anybody else?
  • 4 replies
    • CoreySteel
      CoreySteel
      Bronze
      Joined: 25.10.2006 Posts: 3,366
      Hey.

      They locked your account or "froze" your transfers?
      They do really poorly with answering on emails. You have to send them ticket (or whatever it is called) via theirs in-site support.
      Can't login right now on MB, so can't tell you exactly.
    • Moulderick
      Moulderick
      Bronze
      Joined: 26.01.2009 Posts: 601
      They froze my transfers.

      "Your account is locked for outgoing transfers and credit/debit card payments therefore we cannot complete this transaction.
      To unlock your account, you must provide us with scanned copies of the following documents: ... "

      I send them the documents with the ticket number but got no answer. I already verified my address and credit card.

      Thank you.
    • CoreySteel
      CoreySteel
      Bronze
      Joined: 25.10.2006 Posts: 3,366
      I had to do the same, but can't remember how long did it take them to verified me. All I know is that it isn't' that fast :)
      BTW, you have to exclude weekends when counting waiting days :P
    • kocke1
      kocke1
      Bronze
      Joined: 14.10.2009 Posts: 2,837
      It took me like 2 weeks, and they got some rule that says if you post them your ticket will go to the back of the queue again-.- Just wait or call them :P