help please

    • Buwaya
      Buwaya
      Bronze
      Joined: 02.09.2009 Posts: 2
      ticket support send me this ticket

      Dear Buwaya,

      Before we can issue your 50$ bonus we have to ask you to contact PokerStars. It is possible that they wish to speak to you before approving our request to transfer your starting money.
      After your identity has been verified please reply to this ticket, so we can start a new attempt to issue your bonus

      THEN after 30mins they send me this


      Dear Buwaya,

      The money has been put on the transfer list today,
      so you should receive your starting capital very soon.

      Please remember to check your poker software
      as well as your support tickets on our website
      regularly.


      so what should i do now? contact the pokerstarssupport or ill wait for my starting capital

      thx for any help.
  • 2 replies
    • EagleStar88
      EagleStar88
      Bronze
      Joined: 06.10.2008 Posts: 7,359
      Hi Buwaya & welcome to PokerStrategy,

      Sorry for the confusion, for security reasons moderators do not have access to your details so I can't confirm which is correct, but I suspect the latter.

      I would however recommend that you contact PokerStars support to ensure that they have everything (ID/personal details etc) they need to avoid any delay in the setting up of your account and processing of the starting capital.

      Once again welcome to the community, it's good to see you.

      Best regards,


      Bart
    • Buwaya
      Buwaya
      Bronze
      Joined: 02.09.2009 Posts: 2
      thanks for your help.. so what will i do now? send my ID to pokerstars? dont knowwhat to do.. dont receive my starting capital yet.. :( ?( ?( ;(