capital?

    • AcesUpJoni
      AcesUpJoni
      Basic
      Joined: 26.08.2009 Posts: 2
      about 2 weeks gone and i still didn't receive my FTP starting capital, nor did i got an email/ticket asking me to take any action to prove my identity, any idea what should i do?
  • 3 replies
    • kingdippy2008
      kingdippy2008
      Bronze
      Joined: 30.08.2008 Posts: 2,107
      Hello AcesUpJoni,

      Remember to also check your spam and junk folders as the emails may have been directed there.

      Otherwise you should create a ticket to support ;)

      Best Regards,

      -Jack
    • AcesUpJoni
      AcesUpJoni
      Basic
      Joined: 26.08.2009 Posts: 2
      i checked all my mail, and in the ticket to support should i write the same as i have written here?
    • EagleStar88
      EagleStar88
      Bronze
      Joined: 06.10.2008 Posts: 7,359
      Originally posted by AcesUpJoni
      i checked all my mail, and in the ticket to support should i write the same as i have written here?
      Hi AcesUpJoni,

      Yes, please notify support of your issue and mention the timescales. It's possible that they have been trying to contact you in order to obtain ID documentation, but they will be happy to explain what is required if this is the case.

      Best regards,


      Bart