Hello butchy09,
Could you please explain the problem you have in more depth? If its a problem with Cake Poker and there software etc. then please contact cake poker support as they can help you. If it is a PokerStrategy problem you are refering to, please create a
ticket to support explaining the problem. They will get back to you as quick as they possibly can, however please remember that they deal with 1000's of questions a day.
Good luck and best regards,
-Jack