Hello :]

    • orlyzilberman
      orlyzilberman
      Bronze
      Joined: 19.10.2009 Posts: 4
      Hi all
      my name is orly and i register today
      when i registered i done little mistake
      i have 2 email
      and regiter to pokerstars with one of them and here with the second one
      when i notice i change it
      but i cant change where i enter the platform details
      so what to do now?
  • 6 replies
    • EagleStar88
      EagleStar88
      Bronze
      Joined: 06.10.2008 Posts: 7,359
      Hi & welcome to PokerStrategy,

      Sorry, not sure if you mean there was a problem with PokerStars or just entering your details on PokerStrategy:

      1) If you failed to enter the PokerStrategy code when signing up with PokerStars then you will not be linked and will be unable to obtain the starting capital on PokerStars.

      You could try emailing PokerStars support, explaining that you joined them from PokerStrategy and asking to be tracked, but they might refuse.

      If they do refuse, you will need to select a different platform where you can receive the starting capital. Please ensure that you use the PokerStrategy link and PokerStrategy code to ensure that you have a fully tracked account.

      2) If you just need to update your user name/personal details on PokerStrategy, then you can do so either on the Profile Settings page or by contacting support:



      Any problems, just shout.

      Best regards,


      Bart
    • valentinoro
      valentinoro
      Basic
      Joined: 19.10.2009 Posts: 3
      HI
      i am new too really want to play at pokerstars but have an account there like 2 years...
    • orlyzilberman
      orlyzilberman
      Bronze
      Joined: 19.10.2009 Posts: 4
      Hi again
      i am nearly a granmother and my english isnt so good
      the problem was entering my details on PokerStrategy
      only my email
      the right email is that i register to pokerstrategy
      Thank you very much for your help
    • orlyzilberman
      orlyzilberman
      Bronze
      Joined: 19.10.2009 Posts: 4
      and i enter the link you gave and i cant change anything
    • EagleStar88
      EagleStar88
      Bronze
      Joined: 06.10.2008 Posts: 7,359
      No problem, Please therefore make out a ticket to our support team using the following link, who will be happy to help you change the details.


      Best regards,


      Bart
    • EagleStar88
      EagleStar88
      Bronze
      Joined: 06.10.2008 Posts: 7,359
      Originally posted by valentinoro
      HI
      i am new too really want to play at pokerstars but have an account there like 2 years...
      Hi Valentinoro & welcome to PokerStrategy,

      I'm afraid it isn't possible to retrack an existing account and you are not allowed to create more than one PokerStars account.

      You are able to choose a different poker platform on which to receive your starting capital however.

      Best regards,


      Bart