Problem in points update

    • Atargatis
      Atargatis
      Bronze
      Joined: 23.04.2009 Posts: 19
      Hi there ,
      I think my points don't update although I have a checkmark that I'm tracked in FTP. How can Pokerstrategy check this issue ?
      I don't want to miss the rakeback on days I'm playing

      FTP I've earned:



      PokerStrategy Portal:



      Regards,
      :s_evil:
  • 3 replies
    • kingdippy2008
      kingdippy2008
      Bronze
      Joined: 30.08.2008 Posts: 2,107
      Hell Atargatis,

      The checkmark doesnt signify you are tracked, it just signifies that you have entered a name. Please contact support on this matter to see whether you have entered the right name or bonus code and check whether you account is tracked.

      Good luck and best regards,

      -Jack
    • Atargatis
      Atargatis
      Bronze
      Joined: 23.04.2009 Posts: 19
      Originally posted by kingdippy2008
      Hell Atargatis,

      The checkmark doesnt signify you are tracked, it just signifies that you have entered a name. Please contact support on this matter to see whether you have entered the right name or bonus code and check whether you account is tracked.

      Good luck and best regards,

      -Jack
      I've posted yesterday question to support and didn't get any answer.
      Will the points I accumlated meanwhile will be auto update when this problem fixed?
    • EagleStar88
      EagleStar88
      Bronze
      Joined: 06.10.2008 Posts: 7,359
      Hi Atargatis,

      That is really difficult to say as it really depends on the nature of the problem.

      Support will be able to assist you in getting tracked and regaining these points wherever possible. Bear with them, they should get back to you shortly.

      Best regards,


      Bart