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Nicest

  • 3 replies
    • EagleStar88
      EagleStar88
      Bronze
      Joined: 06.10.2008 Posts: 7,359
      Hi andu123,

      It doesn't usually take this long, I would guess that customer support have probably asked you for ID documentation either by email or a support ticket.

      Please check as the starting capital cannot be processed until the ID check has been completed.

      If in any doubt, please contact the support team for further clarification:


      Best regards,


      Bart
    • mrlz777
      mrlz777
      Bronze
      Joined: 03.11.2009 Posts: 2
      Hello,

      I passed quiz ~3-4days ago. I filled form, choosed Cake Poker room, registered in it, created real money account, entered nickname in your website. But still didn't get any money to Cake Poker account :/

      Also no one asked me ID documentation.
      My Cake Poker sceen name is: mrlz777

      Also here in step 3 is written:
      Nickname:
    • EagleStar88
      EagleStar88
      Bronze
      Joined: 06.10.2008 Posts: 7,359
      Originally posted by mrlz777
      Hello,

      I passed quiz ~3-4days ago. I filled form, choosed Cake Poker room, registered in it, created real money account, entered nickname in your website. But still didn't get any money to Cake Poker account :/

      Also no one asked me ID documentation.
      My Cake Poker sceen name is: mrlz777

      Also here in step 3 is written:
      Nickname:
      Hi mrlz777 & welcome to PokerStrategy,

      The checkmark just indicates that you have entered your player name. As long as it has been entered correctly there shouldn't be a problem.

      Please be patient waiting for the starting capital, it can take a few days.

      Keep checking your emails and the support tickets in case the support team try to contact you for an ID check or further information.


      Best regards,


      Bart