copy from an invoice????

    • emanuelnf
      emanuelnf
      Bronze
      Joined: 09.11.2009 Posts: 18
      Hello everyone,

      I sent them copy from my driving licent and my ID card with and without my face on the photo

      And now the ask me to send a copy from an invoice....why?

      Still...i sent them what they asked...now what?
  • 3 replies
    • EagleStar88
      EagleStar88
      Bronze
      Joined: 06.10.2008 Posts: 7,359
      Hi emanuelnf & welcome to PokerStrategy,

      I don't have access to support or to the ID check (for security reasons and to protect your personal data), but it is an important step to protect both PokerStrategy and yourself, so yes your right to just forward whatever they ask for.

      Subject to clearing the ID check, your starting capital shouldn't take too long to come through, just be patient for a couple of days.
      If support need anything else, they will contact you.

      Wishing you every success and enjoyment with your poker,

      Best regards,


      Bart
    • LazyJohny
      LazyJohny
      Bronze
      Joined: 27.10.2009 Posts: 145
      You need to send the license driver with the picture, and then you will be asked to take a picture of yourself with that document.
    • emanuelnf
      emanuelnf
      Bronze
      Joined: 09.11.2009 Posts: 18
      i sent them yesterday...and they still ask me to send them other documents...i sent all they ask