Mansion support......

    • hughezy
      hughezy
      Bronze
      Joined: 27.01.2009 Posts: 74
      This is an edited transcript of on line conversation between me and Mansion support.

      Welcome to Chat.Mansion.Com, Melanie G will be right with you.

      Melanie G:
      Hello welcome to Mansionpoker.com, My name is Melanie, How may I help you?

      Melanie G:
      Before we proceed, could you confirm your username and may I ask you a few security questions. So that I may check your account, please could I have:

      Your full name?
      Your Address?
      Your Date of birth?

      Many thanks

      me
      xxxxxxx

      me:
      xxxxxxxx



      me
      xxxxxxxx

      Melanie G:
      thanks one moment

      me
      ok

      Melanie G:
      Thanks for holding, apologies for the delay...

      me
      mo woories

      me
      no wooies

      me
      haha i can type Im so upset

      me
      cant

      Melanie G:
      Please how can I help you?

      me
      i wrote the problem....i have made a withdrawal request as i believe it is possible to collude easliy on ipoker network

      me
      i did not get confirmation email

      me
      for peneding transaction

      me
      is there a problem?
      me
      and

      me
      i would prefer to speak to a superviser...No disrespect

      Portion of conversation editted out

      I was asking about the Policies of depositing and withdrawal and got this response.

      Melanie G:
      Our policy is in place to protect online poker players against online fraud and therefore requires that MansionPoker.com members may be required to verify their identity before an online poker cash withdrawal is made.

      Melanie G:
      Is there anything else I can help you with?

      me
      no thank you but i would like this to be made known to your supervisor

      me
      I am too angry and upset to do any mailing tonight

      me
      is it me or ist that u as a company just dont care

      me
      about ure clients

      Melanie G:
      My supervisor is aware and will send this to Ipoker for a full investigation once we receieve email.



      Melanie G:
      We do care about our valuded customers, we will investigate as soon as we recieve your email.


      Shift Leader Trisha has joined the chat..

      me
      i am not happ at all

      me
      hello trisha

      Shift Leader Trisha:
      Hello my name is Trisha and I am the shift leader on duty

      me
      k

      Shift Leader Trisha:
      I understand that you are not happy and I apologise for this

      me
      it is not ure fault

      me
      plz dont think I am angry with u personally

      Shift Leader Trisha:
      As Melanie has advised we need to perform a full investigation and in order to be able to do this we need to send the tables names to iPoker so that they can investigate further

      Shift Leader Trisha:
      We know you are not angry with us

      me
      this is not specific

      Shift Leader Trisha:
      We understand that this can be frustrating for you

      me
      i have discovered that if u have more than one ipoker skin acoount

      me
      u caould feasably sit at the same tablke as yourself

      me
      just from different poker sites

      me
      this is highgly dangerous imo

      me
      and un policeable

      Shift Leader Trisha:
      As far as we are aware you cannot log into the iPoker network more than once

      Shift Leader Trisha:
      If you have proof that this can happen please advise

      me
      thatis wrong and if u want i could prove it to u know

      me
      now

      me
      wait plz

      Shift Leader Trisha:
      OK

      Shift Leader Trisha:
      I am online with iPoker

      me
      ok

      me
      i am curently logged on here at mannsion

      me
      i am also loogeed on at TiTan

      Shift Leader Trisha:
      ok

      Shift Leader Trisha:
      Very strange, please give me one moment while I talk to iPoker

      me
      if u want i can also log on at bl square as well

      me:
      thisn is not strange at all
      me
      i am at my home

      Portion cut out

      me:
      same ip address

      me:
      u know this is possible

      Portion cut out
      Shift Leader Trisha:
      And all through the same router?

      me:
      yes




      Shift Leader Trisha:
      And you are logged on to all sites?

      me:
      wait plz

      Shift Leader Trisha:
      OK

      me:
      1 min

      Shift Leader Trisha:
      No problem
      me
      i have opened bl sq and am waiting the update from titan

      Shift Leader Trisha:
      iPOker are just having a look

      me
      ok update complete and yes i am now logged onto 3 sites

      Shift Leader Trisha:
      Ok, I will let them know


      Portion cut out

      me
      i have no special; systems

      Shift Leader Trisha:
      One moment, let me just check your account

      me
      i am not computer geek


      me
      do u want me to open a table

      me
      i am currently only in log in screen

      Shift Leader Trisha:
      That is great

      Shift Leader Trisha:
      iPoker are just having a look as this should not be possible

      me
      if u tell me the name of a shared cash table i can try and open on all three acoount


      me
      well it is possible

      me
      donig it now

      Shift Leader Trisha:
      I understand this is why I have iPoker having a look




      me
      i have a table open on each site
      me
      i am not sat down tho

      me
      im sorry butthis is total BS this is unfair

      me
      how can u police this

      Shift Leader Trisha:
      We are trying to investigate for you at the moment

      portion cut out

      Shift Leader Trisha:
      I am still waiting for a reply from iPoker

      Shift Leader Trisha:
      They are investigating at the moment

      portion cut out

      Shift Leader Trisha:
      iPoker have advised that they watch all tables and IP address at all the same time and watch for anyone cheating

      me
      for you info i have logged out of titan

      Shift Leader Trisha:
      They run a full investigation on all withdrawals too

      Shift Leader Trisha:
      If there is any collusion found all funds are returned to the innocent players

      me
      i can log back on if u want

      Shift Leader Trisha:
      Its ok they have finished


      portion cut out

      Shift Leader Trisha:
      How about as you have been so patient, tomorrow you find someone who can help you and for tonight I will give you a small token so you can go and relax and have a game of Poker :)


      me
      what on mansion...yuor joking?

      Shift Leader Trisha:
      I was not, no

      me
      no thnxs i need to get bxxxxx..u hold token for me...maybe tomorrow when i have calmed down we speak again

      me
      i am seriously thinking about clossing all ipoker accounts

      me
      coz i think this is scandalus

      Shift Leader Trisha:
      No problem, you go and have a good night and we can speak tomorrow

      Shift Leader Trisha:
      I am here 2-11 :)

      me
      if me a computer idiot can do this
      me
      these interent geeks can bounce machines of ip addresses all over world

      me
      how do u police that?


      Shift Leader Trisha:
      iPOker have a large team watching all the games and monitoring the traffic to the server, a job I could not do...my eyes would go funny!!

      me
      im outta here bye

      me
      and b4 u ask Im not ok

      Is this well known? I am making a mountain out of a molehill?

      I have another interesting transcript but would like ppls thoughts first.

      Obviously if this is not a concern to anyone else I will shut the fuck up.

      hughezy
  • 6 replies
    • hughezy
      hughezy
      Bronze
      Joined: 27.01.2009 Posts: 74
      And this I posted under different thread..........



      Well...from the lack of response it would appear that I am the only person having problems!!!!!

      This does not surprise me, as I discovered via Mansion that I can also do the impossible according to Mansion and Ipoker Security in as much that I can log on to 3 Ipoker skins at the same time from the same IP address giving me the ability in effect to sit and play myself at shared ipoker tourneys and cash tables.

      I have no special equipment and use 1 router.

      I have disclosed to Mansion my specail ability during an online support conversation, the transcript of which I have, but I am to much of an idiot to be able to post it here atm.
      They state that it is impossible, so I do it while Ipoker are watching my various acconts, to thier utter amazement.
      They then take a differnt tack and state that its NOT an issue as they have tracking software in place that will so up the cheating/collusion/money dumping at some point.

      Please can smoebody tell me how to post the contents of an e mail into this box.

      I think I might start another thread for this subject though.

      Obviously my special ability has massive implications and gives me an easy oppurtunity to cheat and collude......Good job I'm an honest person really, isn't it?

      BUT some of the players out there are not...rotten apples every barrell etc...

      It certainly concerns me very much that this is possible and that I may have played against a person who was occupying more than one seat at the table and there fore had an unfair advantage....

      There is a reason why I can do this, which I do not want to disclose. I just dont want to put temptation ppl's way.

      Its a good feeling being the only person in the world That can do this ( yeah right Ipoker )
    • ccookie
      ccookie
      Bronze
      Joined: 01.12.2007 Posts: 68
      Don't blame Mansion, what you said is not a bigger issue for them than for any other site.

      If you are afraid of cheating, maybe you shouldn't play online. Casinos might be safer, I don't know. If you have specific suspicions, just report them to the site, and don't sit with those questionnable players meanwhile. You'll be ok. I played in many rooms including iPoker, and cannot even imagine how that form of cheating would affect my winrate much.

      What you should stay away from, anything resembling "superuser" cheats such as on Absolute and UB before. That is way worse than collision and would take your money in a moment. I think my never playing on Absolute / UB is (if paranoid) a normal reaction. iPoker... just give them a break.
    • hughezy
      hughezy
      Bronze
      Joined: 27.01.2009 Posts: 74
      Thx for that.

      I dont understand why no other ppl have replied. Its obviously no issue.

      I got a bit paranoid mainly because Mansion Support and security were so evasive.

      BUT customer satisfaction is NOT their strong point. I have a thread on this running on another forum.

      No one believes it. I'm being asked to post screen shots of me playing 3 seats at one table. I wont do it..coz if they dont know how to do it I dont want to be responsible for their actions. I'm pretty honest to not that it gets you anywhere these days...k I'll shut the fuck up about it then.

      I'm not playing Ipoker anymore...theres the end of it.

      Thnx again
    • hughezy
      hughezy
      Bronze
      Joined: 27.01.2009 Posts: 74
      I need to clarfy this situation as I have egg on my face and need to eat humble pie....

      Firstly, I have attempted to sit on one cash table from all three sites and once I had sat down from one I was stopped from sitting with the others by an error message saying words to the effect that another person from same IP address was sat at table.

      Apologies for this to everyone here and to Ipoker and everyone I have been hassling and have upset.

      I then tried to register for the 2010hr $6000 GO F/O from all three accounts at the same time.

      I was successful and contacted the support teams of each site. I was told the following:

      Mansion

      No problem as far as they could see but stressed thay could not speak for other skins and advised I unregister and just play Mansion

      Blue Square

      Not allowed, not their rules but Ipoker, and this should not be possible as once registered on one skin I should be blocked from registering on others


      Titan

      Much the same as Blue Square.

      I unregistered from all and have will alls Security. I will post any results as and when.

      Once again, I apologise for any confusion and upset this has caused and would particularly like to apologise to RedCar100 and mjkirwan1908. I will PM you as well with personal apologies.
    • hughezy
      hughezy
      Bronze
      Joined: 27.01.2009 Posts: 74
      Hello again....

      Finally, after much ranting and shaking of trees ( i have lost count of the number of mails sent direct to Mansion ) I am expecting a call today from Mansion Security.

      I may have to eat humble pie...I dont know, but anyways I will post result.

      Mr Redcar100 has not PM'd me adn I would ask the Moderator to contact him on my behalf. ( Maybe he's on holiday)

      Hopefully the speculation, at least for me, will end today.

      hughezy
    • hughezy
      hughezy
      Bronze
      Joined: 27.01.2009 Posts: 74
      Hi everybody,

      I have a result!

      I was contacted by phone by a lovely lady from the Mansion VIP team today. She states that it is well known that ppl can log onto and register to shared tourneys from the same address and play. It has to be this way to accomodate students living at same adress/family member accounts etc..

      They state that their security team vet and check every tournement and everyine who cashes....so

      Those of you who go round your mates houses and play mega 24 hr sessions together on ANY poker site, not just Ipoker, IF u r lucky enough to get to FT together with someone from same room/IP address, you aint gonna get paid!

      All poker sites will vet all hands played on a shared table and if there is any hint of collusion....payment will be withheld.

      I know it doesn't happen very often but even I have had occasion when a fellow player in the same room has popped up on my table for a while ( never the final Table unfortunatley) and the temptation to tell each other what cards u have prior to hand being played out is...well...u know.

      BEWARE!

      I hope this is clear, if not plz post and I will try to clarify.

      Once again I offer my profuse apologies to Redcar100 for my disrespectful PM ( I can only say I was slightly stressed,but it's no excuse )

      hughezy