Help Me please

    • wannabeAPro
      wannabeAPro
      Bronze
      Joined: 05.12.2009 Posts: 3
      Ive passed the test 5 -6 days ago , ive submitted my pictures etc and all is ok , however i got a message saying my account name was invalid , so ive confirmed what it is W@nn@bePro as requested , but ive still not had the starting 50 dollars put in ....
  • 6 replies
    • KidPokersKid
      KidPokersKid
      Global
      Joined: 27.02.2009 Posts: 653
      If your playing on a site which has a Username and a Nickname you may need to be sure which one they are asking for.
    • kingdippy2008
      kingdippy2008
      Bronze
      Joined: 30.08.2008 Posts: 2,107
      Hello wannabeAPro,

      Welcome to Pokerstrategy and the Forums!

      The starting capital can take up to 96 WORKING hours (with id check) to get to you. But there are also some things you can check.

      -Have you received an id check through the mail? Please check your inbox as well as your junk mail as well. If you have then please send a copy of the requested id to security@pokerstrategy.com
      More info on id checks can be found at: http://www.pokerstrategy.com/idcheck/

      -Are you sure you have entered all your details correct on your poker platform, and on your profile page? Please remember that you have to put the name of your account here: http://www.pokerstrategy.com/home/profile/
      Also make sure that you enter the pokerstrategy bonus/marketing code otherwise your account wont be linked and the money wont be transfered.

      -Finally please check your Tickets from support as they may have tried to contact you with a query. You can also create tickets using this feature to ask support about your capital.

      Hope all this will help.

      Best of luck in your coming poker career!

      Best regards,

      -Jack
    • tizi7
      tizi7
      Basic
      Joined: 13.12.2009 Posts: 7
      I was send my Id today, and no reply from pokerstrategy suport. Is my ID picture ok or not?
    • Stellake
      Stellake
      Basic
      Joined: 30.11.2009 Posts: 18
      heh tizi,i have been waiting 11 working days now and well...still got nothing.Sent ticket a week ago....well nothing.Waiting and waiting.The thing with no payment is that i can't access bronze info as well,so the story about 50 $ is just a minor help is :s_evil: .

      Perhaps payments to Everest take so long or i don't know.Tired of this already.
    • kingdippy2008
      kingdippy2008
      Bronze
      Joined: 30.08.2008 Posts: 2,107
      Hello tizi7,

      The id check can take 48 hours to do as hundreds are proccessed every day. Please be patient and im sure your capital will get to you.

      Good luck and best regards,

      -Jack
    • kingdippy2008
      kingdippy2008
      Bronze
      Joined: 30.08.2008 Posts: 2,107
      Originally posted by Stellake
      heh tizi,i have been waiting 11 working days now and well...still got nothing.Sent ticket a week ago....well nothing.Waiting and waiting.The thing with no payment is that i can't access bronze info as well,so the story about 50 $ is just a minor help is :s_evil: .

      Perhaps payments to Everest take so long or i don't know.Tired of this already.
      Hello Stellake,

      4 days ago a colleague of mine replyed to you explaining the problem. That can be found in this thread --> Why won't pokerstrategy support answer me

      Good luck and best regards,

      -Jack