Starting Capital

  • 2 replies
    • kingdippy2008
      kingdippy2008
      Bronze
      Joined: 30.08.2008 Posts: 2,107
      Hello StefanCOP,

      Welcome to Pokerstrategy and the Forums!

      The starting capital usually can take up to 96 WORKING hours (with id check) to get to you. However due to the holiday season some delays might be possible. More info can be found here --> ** Important ** - Possible delays over holiday season.

      But there are also some things you can check.

      -Have you received an id check through the mail? Please check your inbox as well as your junk mail as well. If you have then please send a copy of the requested id to security@pokerstrategy.com
      More info on id checks can be found at: http://www.pokerstrategy.com/idcheck/

      -Are you sure you have entered all your details correct on your poker platform, and on your profile page? Please remember that you have to put the name of your account here: http://www.pokerstrategy.com/home/profile/
      Also make sure that you enter the pokerstrategy bonus/marketing code otherwise your account wont be linked and the money wont be transfered.

      -Finally please check your Tickets from support as they may have tried to contact you with a query. You can also create tickets using this feature to ask support about your capital.

      Hope all this will help.

      Best of luck in your coming poker career!

      Best regards,

      -Jack
    • StefanCOP
      StefanCOP
      Bronze
      Joined: 10.12.2009 Posts: 5
      I haven't yet got a request for ID check. I checked all the things you said to me and there is no new information. I understand that now is holiday season so I will be patient. Thank you.