Betfred FAQ

    • Berzerger
      Berzerger
      Bronze
      Joined: 24.03.2008 Posts: 910
      I actually got bored enough to type this. FML



      F.A.Q.



      Important registration info


      When creating a new Betfred account, you have to choose a username no longer than 20 characters that contains only letters and numbers, otherwise the software won't let you log in later on.



      First deposit bonus



      • I want to play at Betfred Poker. Where do I start?
        You'll find a step by step registration walkthrough and first deposit bonus info right here.

      • Do I need to enter a bonus code?
        No, you do not.

      • I registered a new account, but my first deposit bonus is only 100% instead of 200%, how come?
        This could have happened if you downloaded the client through a link from a different site. Contact live support and specify that you have registered through PokerStrategy, this will also ensure you're tracked correctly.

      • After I create a new account, how much time do I have before I have to make a deposit?
        There's no time limitation between registering an account and making a deposit, you'll always be eligible for a first deposit bonus and your account will be tracked to PokerStrategy.

      • How do I clear my 200% up to $600 first deposit bonus?
        By playing real money games. For every 500 BPs you'll release $10 bonus.

      • How much time do I have to clear the bonus?
        You have three months before your bonus expires. Evidently, you get to keep the part of the bonus you cleared.

      • Does my bonus expire when I cash out?
        No, it does not.

      • Where can I see how much I have cleared and what's still left of my bonus?
        Click "My Account" and select the "Bonuses" tab.



      VIP system



      • How do I earn Betfred Points?
        By playing real money games. Over here you can find a table showing the amount of BPs earned per hand based on rake. Members of the German community are working on a more obvious overview, you can find it here.

      • What kind of rake are you talking about?
        Contributed-dealt rake.

      • What statuses and bonuses can I earn in the VIP club?
        You can find all the relevant info about VIP statuses and their corresponding benefits here.

      • When is my VIP status updated?
        Always in the next month. It can take up to five days for your status to be updated.

      • Is there any monthly bonus I can receive?
        Yes, you get a bonus percentage of BPs earned in the past month based on your status. You can exchange those for bonus dollars.

      • Is the bonus rewarded automatically?
        Yes, it is.

      • When do I receive the bonus?
        Always in the first five days of the next month. You can check the amount of BPs you have by clicking "My Account".

      • Does Betfred have a rakeback system?
        No, direct rakeback isn't allowed on the iPoker network. However, you receive rakeback in the form of monthly bonuses (see above).

      • Do my BPs expire over time?
        No, they do not.



      Software client



      • How do I download the Betfred software?
        You can find the download instructions here.

      • I tried to download the software setup, but my antivirus program says it's a virus.
        That's false alarm, the file is safe. Just temporarily disable your antivirus program until the client is installed.

      • Is it possible to change my screen name?
        No, it is not. So if you picked a name like IsuckMyOwnScrotum, I'm afraid you'll have to learn how to cope with humiliation.

      • Is it possible to change my password?
        Yes, it is. Just click the "forgot password?" button and a new password will be sent to your email. You can then use it to log in and create a new password.

      • How many tables can I open simultaneously?
        You can open up to 16 cash game tables, but the software allows significantly more SnG tables.

      • What does "No DP" mean?
        No DP tables have no disconnect protection. Additionally, they discourage double penetration.

      • Where are my notes saved?
        Your player notes are saved on the Betfred server, they are not stored locally on your computer.

      • What tracking software can I use at Betfred?
        Elephant, Holdem Manager or Pokertracker 3. Pretty much all tracking programs available on the market.

      • Is datamining allowed?
        Yes. You can use the program called EyePoker, it's available in our shop.

      • Are there any custom card images and layouts?
        Yes, you can find some right here. Generally, any iPoker layouts will work on Betfred.

      • When playing SSS, if I double up, how long do I have to wait before I can rejoin the table with 20 big blinds again?
        You will have to wait 120 minutes.

      • How do I change my deck to four colors instead of two?
        In the main client, go to Options->Table view->4 color deck.

      • The casino games annoy me, how do I disable them?
        In the main client, go to Options->Casino games->Show casino games

      • Are there any US players at Betfred Poker?
        No, there aren't any.



      Support



      • How do I contact support?
        You can find the contact info on their site. You can also click Live Help to chat with support in real time.


      • How long do I have to wait for the support to reply?
        Usually within 24 hours, but with Live Chat it's a matter of minutes. We therefore recommend you use Live Chat for faster results.



      General inquiries



      • Can I receive $50 starting capital at Betfred?
        Yes, assuming you haven't yet received your capital on a different platform.

      • Can I get a second starting capital at this room?
        Unfortunately no, you can't.

      • How many Strategy Points will I receive at Betfred?
        You will get 4 Strategy Points for every $1,00 of rake you produce.

      • How do I make a deposit?
        You'll find all accepted deposit methods here.

      • How long does the process of cashing out take?
        This depends on your deposit method. Generally cashouts take about 48 hours. After that period of time you should contact support. Cashout to Visa can take three to five business days.

      • Can I get TAF payouts sent to my Betfred account?
        No, that is not possible right now.

      • What is Betfred's privacy policy?
        You can find all the boring legal info you want here.


      Feel free to edit any inconsistencies.
  • 7 replies
    • Jackalof
      Jackalof
      Bronze
      Joined: 08.06.2008 Posts: 1,462
      Official BetFred Group: But who was Fred?

      :f_p:
    • opal99
      opal99
      Black
      Joined: 05.02.2008 Posts: 8,270
      Excelent job done! I'll make it sticky thread immediately, but will have to delete one question - you know which one ;)

      btw: are you sure about this:
      Do my BPs expire over time?
      No, they do not.

      ??

      According to what Mansion & Titan support guys told me, it's iPoker rule that points expire - the rooms decide about the time though..
    • Berzerger
      Berzerger
      Bronze
      Joined: 24.03.2008 Posts: 910
      Originally posted by opal99
      btw: are you sure about this:
      Do my BPs expire over time?
      No, they do not.

      ??

      According to what Mansion & Titan support guys told me, it's iPoker rule that points expire - the rooms decide about the time though..
      The Betfred site doesn't say that the points expire, I just asked support and they confirmed that status points don't expire. Except for points buy-in tournaments, the only use of BPs is cashing them out, so you won't keep them long anyway.
    • opal99
      opal99
      Black
      Joined: 05.02.2008 Posts: 8,270
      oh ok then;

      thank you
    • Khiiniau
      Khiiniau
      Gold
      Joined: 21.08.2008 Posts: 2,720
      Please correct:
      What kind of rake are you talking about? Dealt Rake.

      It's now contributed-dealt
    • Berzerger
      Berzerger
      Bronze
      Joined: 24.03.2008 Posts: 910
      Originally posted by Khiiniau
      Please correct:
      What kind of rake are you talking about? Dealt Rake.

      It's now contributed-dealt
      Is "contributed-dealt" the right term? I've edited it to contributed for the time being...
    • Khiiniau
      Khiiniau
      Gold
      Joined: 21.08.2008 Posts: 2,720
      iPoker gives same points to everybody who has putten money to pot, not depending how much is contribution and actual rake.
      Term "Contributed" is used when rake is as you actually pay, for example @SB you probaply folded before flop and paid only very small amount of rake. Contributed-dealt means that you get same amount as those who cäp every street postflop and pay major part of pots rake and this is how it's now in iPoker