waiting for reply from customer support

    • tlamon
      Joined: 07.05.2009 Posts: 1
      what time does it usually take to get a reply from customer support? Since I've sent my ID and telephone number I didn't get any mail or reply from support. (Also I didn't receive the $50 starting capital.)
      Thanks for reply.
  • 1 reply
    • EagleStar88
      Joined: 06.10.2008 Posts: 7,359
      Hi tlamon & welcome to PokerStrategy,

      It can take up to 96 working day hours for the ID to be passed and the starting capital allocated, but please bear with them as they do get extremely busy at times.

      It hopefully shouldn't be too long, you'll soon be up & running.

      Wishing you every success and enjoyment in your poker.

      Best regards,